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POINTS TO CHECK BEFORE CONTACTING CUSTOMER SERVICE.
Please check once again if one of the following symptoms is present while using the product. The product may not be
malfunctioning.
Symptom Cause Solution
The product does not
operate.
Is the battery fully discharged?
•
Charge the battery.
Is the product powered off?
•
Press the power button to power on the product.
Suction is too weak.
Is the dustbin full of dust?
•
Empty the dustbin.
Is the filter clogged?
•
Clean the pre-filter and the exhaust filter.
Is the inlet clogged?
•
Remove the extension pipe, remove any foreign
objects from the product body.
Is there a foreign object on the
rotating brush of the inlet port?
•
Make sure to remove any foreign objects (thread,
hair) from the rotating brush.
The unit does not
appear to be charging.
Is the power adapter connected
to the charging station?
•
Make sure that the adapter is properly plugged
into the charging station.
Is the power cord plugged into
the outlet?
•
Make sure that the power cord is properly
plugged into the power outlet.
Is there any foreign object on the
charging terminals?
•
Remove any foreign objects from the charging
terminals with a dry cloth.
Hot air is expelled
from the unit.
Is it operating properly?
•
The hot air originates from cooling of the motor
and is not a sign of malfunction.
A strange odor is
coming from the
product.
Did you purchase the cleaner
within the last 3 months?
•
The cleaner may emit a smell of rubber for about
3 months after purchase.
Is it operating properly?
•
If the cleaner is working fine, it is not malfunctioning.
Is the dustbin full of dust?
•
Also, dust in the bin may cause some odor. Empty
the bin and clean it.
Are there any foreign objects in
the filter?
•
The filter may emit an odor if it has not been
cleaned for some time. Clean both the pre-filter
and the exhaust filter.
Is the pre-filter wet?
•
Washing the pre-filter with water and not leaving
it long enough to dry completely may cause it
to smell. Make sure to dry it completely before
reassembling it on the cleaner.
Is the exhaust filter wet?
•
Washing the exhaust filter with water and not
leaving it long enough to dry completely may
cause it to smell. Make sure to dry it completely
before reassembling it on the cleaner.
The cleaner makes too
much noise.
Is it operating properly?
•
Different levels of noise is normal during
operation due to three power settings. It is not a
sign of malfunction.
The unit powers off
too soon or by itself
after the motor speed
fluctuates repeatedly.
Is the battery fully charged?
•
The battery must be fully charged before cleaning.
If the problem persists even though the battery is
fully charged, and the pipes and attachments are
clear from obstructions, then please contact LG
customer service
Is there any foreign substance
in the body of the product,
extension pipe, or inlet port?
•
Remove the foreign objects from the body of the
product, extension pipe, or inlet port.
Is the filter clogged?
•
Clean the pre-filter and the exhaust filter.
The rotating brush
does not rotate.
Is the brush properly attached?
•
Remove the brush, clean it if necessary and
attach it again.
Are there any foreign objects on
the rotating brush?
•
Remove any foreign objects from the rotating
brush.
MFL69883619_en_181116.indd 19 2018-11-16 오후 2:32:21