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16 EN
4 Troubleshooting
Problem Solution
Lack of suction • Make sure that all the components are assembled correctly
and that the valve is the right way up.
• Make sure that the diaphragm and Let-down Massage
Cushion are tted securely to the pump body and a
perfect seal is created.
No milk being
expressed
• Make sure that suction is created and the pump is correctly
assembled. Relax and try again, expression may improve
after practice. Please refer to the "Hints to help you suc-
ceed" section.
Pain in the
breast area
when expressing
• You may pump too hard. You do not need to use all the
suction that the pump can generate. Try pressing the handle
halfway and remember the 2-3 seconds pumping cycles.
• Consult your health professional/breast-feeding advisor
(see section “Hints to help you succeed”).
Milk accumulates
in the Let-down
Massage Cushion
• Remove and ret the Let-down Massage Cushion. Make
sure that it is installed correctly and rmly.
• Try leaning lightly forward.
Cracking/
Discoloring
• Avoid contact antibacterial or abrasive detergents/cleaners.
• Combinations of detergents, cleaning products, sterilization
solution, softened water, and temperature uctuations may
cause the plastic to crack. If any crack is found, stop using
the pump immediately. Contact Philips AVENT consumer
care center.
• Food coloring can discolor components, but it will not
affect your usage.
• Keep all the components away from the source of heat or
direct sunlight as it can discolor components.
Components
broken or lost
• Contact Philips AVENT consumer care center. For detailed
contact information, see the back cover of this user manual.
If you are unable to solve the problem with the provided information, contact the
Philips AVENT Consumer Care staffs. You can also consult your health professional
or breast-feeding advisor.