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RRC-HMT10/RRC-HMT18 電飯煲 Electric Rice Cooker
8. Troubleshooting
Problem Cause Solution
1. Indicator does not
work. The power source is not
connected properly. Check whether the plug, socket and the
power cord is in good condition and make
sure the plug is firmly inserted into the
socket.
The plug or the internal parts
are damaged. Please contact to Shun Hing Electric Service
Centre Ltd. for checking and repairing.
2. Indicator lights up
but the heating
plate is not heated.
The internal parts or heating
plate is damaged. Please contact to Shun Hing Electric Service
Centre Ltd. for checking and repairing.
3. Rice is under-
cooked or over-
cooked.
The proportion of rice to
water is incorrect. Adjust the proportion of water and rice.
Heating plate is deformed or
the internal parts are damaged. Please contact to Shun Hing Electric Service
Centre Ltd. for checking and repairing.
The inner pot sits improperly
on the heating plate. Slightly turn the inner pot left and right
until it fully contacts with the heating
plate.
There are foreign objects
obstructing the contact of the
inner pot and the heating
plate.
Remove the foreign objects.
4. The rice is burnt. Rice or water amount is too less. Add proper amount of rice or water.
The internal parts are
damaged. Please contact to Shun Hing Electric Service
Centre Ltd. for checking and repairing.
5. Ticking sound is
coming from the
rice cooker during
cooking.
The sound is produced when
the thermostat is adjusting the
temperature, it is a normal.
The appliance is safe to use.
If the above solutions cannot fix the problem, please contact Shun Hing Electric Service Centre
Ltd. for checking and repairing.
9. Special Avowal
1. The content in the operation manual has been checked. Our company reserves the
hermeneutic power to any printing errors or misunderstanding on the content.
2. If there are technical improvements on the appliance, the operation manual will be
updated in new version without prior notice. The product appearance and specification
are subject to the manufacturer information.
3. In case there is any inconsistency or conflict between the English versions and Chinese
versions of the terms, the Chinese versions shall prevail.
4. The e-copy of user manual can be sent by email on requested. For enquiries, please call
Shun Hing Electric Works & Engineering Co., Ltd. hotline at 2861 2767.
10. After Sales Service
1. For any defect, in the judgement of technician from Shun Hing Electric Service Center
Limited, caused under normal use, our company is responsible for repairing or replacing
parts of the said electrical appliance free of charge within one year guarantee period
commencing from the date of purchase. Any defect part which has been replaced shall
become our property. Guarantee service does not cover the repair or replacement of
consumable parts etc.
2. User must present the official invoice/redemption voucher and the product warranty card
with the chop from sales point/redemption center for maintenance. For enquiries, please
call Shun Hing Electric Service Center Limited hotline at 2406 5666.