7
EN
WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK ?
Problems Causes Solutions
Appliance does not work
The plug is not connected.
Connect the appliance to a
socket with the same voltage as
indicated on the rating plate of
the appliance.
The blender jug is not positioned
correctly on the motor unit.
Check that the blender jug
is positioned properly on the
motor unit as explained in the
instructions.
The power switch is on OFF
position.
Follow the instructions for
starting your appliance.
In case of software bug.
Unplug the appliance, wait few
minutes and plug in again.
The appliance stopped
while in use
Overload
Follow the instructions in section
Overload.
Excessive vibrations
The product is not placed on a
flat surface.
Place the appliance on a flat
surface.
Volume of ingredients is too high.
Reduce the quantity of
ingredients processed.
Leak from the lid
Volume of ingredients is too high.
Reduce the quantity of
ingredients processed.
The lid is not correctly positioned
Place the lid correctly on the
blender jug.
Leak from the bottom of
the blender jug
The blades are not correctly
positionned
Fit the locking ring (B3, C3)
(Fig.2) and lock it by rotating
to lock notch in the clockwise
direction (Fig. 2).
Make sure the locking ring is
locked correctly : the point on
the jar must be aligned with the
lock (Fig 9)
The blades do not turn
easily
Pieces of food too large or too
hard.
Reduce the size or quantity of
ingredients processed.
The blended liquid is too hot and
distorted the silicone gasket.
Replace the gasket with a new
one.
Leak from the bottom
of the OTG bottle
The blades are not correctly
positionned
Place the blades unit on the
top of the bottle and lock it by
rotating to lock notch in the
clockwise direction (Fig. 9).