Configure Port Mapping
If you deploy endpoint in an Intranet, you must forward the following ports to the public network on the firewall, so that your endpoint
can receive a public-to-private call.
Branch Office
If you deploy VC500 endpoint in the branch office, do one of the following to deploy it:
Option1: Deploy the VC500 endpoint following the same steps as for the head office. In this way, both inbound and outbound calls are
available.
Option2: Deploy the VC500 endpoint using intelligent traversal. You only need to assign a private IP address to your endpoint. Make
sure this private IP address can access the public network. Only outbound calls are available when using this method.
When you use intelligent traversal to deploy your endpoint, you have to open following ports on your firewall if they are restricted.
It is recommended that you forward the web management port(443/TCP) to the public network, so that the head office can
remotely manage the branch office.
PortFunction
H.323 signal port
SIP optional
Audio & Video media stream port
Web management port optional
Protocol Type
UDP/TCP
5060-5061
443
50000-51000
1719-1720
TCP/UDP
TCP/UDP
TCP
PortFunction
H.323 signal port
SIP optional
Audio & Video media stream port
Protocol Type
UDP/TCP
TCP/UDP
TCP/UDP
50000-51000
5060-5061
1719-1720
Troubleshooting
Testing Connectivity
After installation and deployment, you can test the endpoint by dialing the Yealink Demo Room (117.28.251.50 or 117.28.234.45). If you can’t dial
out successfully, please contact your IT administrator to check the network.
Configuring Static NAT
If you do not use Cloud platform and deploy your endpoint in an Intranet, you have configured port mapping on the firewall or gateway, but you
find that local endpoint appears black screen and you cannot hear sound when you call Yealink Demo or other endpoints. The most likely reason
is that the firewall or gateway in your environment does not support the ALG feature. In this situation, please take the following actions so that
the static NAT feature on the endpoint can solve this problem.
To configure static NAT via the remote control:
1. Select More->Setting->Advanced (Default Admin Password:0000)->NAT/Firewall.
2. Select Auto from the pull-down list of Type, the endpoint will obtain public IP address automatically.
3. If the endpoint does not obtain a public IP address automatically, select Manual Settings from the pull-down list of Type, and then enter
the public IP address in the Public IP Address field.
4. Save the change.
10