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Problem Possible cause Solution
Board cannot be tilted
or used in the horizontal
position.
The board tilting lever has not
been released.
Ensure the tilting lever is unlocked to
allow board to be tilted to a desired
position.
Once a desired position is attained, lock
the tilting lever to secure board.
( refer to / )
Water droplets drip
from the steamer head,
sometimes the appliance
produces a croaking sound.
Steam condenses into water
in the hose and aect smooth
steam ow.
Lift the steamer head to straighten the
hose vertically.
At the start of a steaming session, set
the steam setting to be in MAX mode.
Hold the steamer head away from the
garment and press the steam trigger for
10 seconds to release the initial gush of
water droplets.
White akes come out of
the steamer head within
rst few usage sessions.
This is normal as the appliance
has gone through quality
tests and may have some
residualparticles.
Simply shake/ brush the akeso the
garment. Do not use wet cloth.
Dirty water, brown stains
or white akes come out of
the steamer head and stain
the garment.
Chemical or additives is added
into the water tank.
Never use chemical or additives with the
appliance. Fill the water tank with water
and allow it to steam out 1 full tank to
rinse o chemical residues.
For stain on garment, rinse o any stains
under running water.
For stain on steamer head, wipe any
deposits o the steamer head with a
damp cloth.
Depending on where you stay,
the water hardness level may
be high and results in fast scale
builds up.
Ensure that water tank is emptied after a
steaming session. It is recommended to
use a combination of demineralization/
distilled water (50%) mixed with tap
water (50%).
At the start of a steaming session, set
the steam setting to be in MAX mode.
Hold the steamer head away from the
garment and press the steam trigger for
10 seconds to release the initial gush of
water droplets.
For stain on garment, rinse o any stains
under running water.
For stain on steamer head, wipe any
deposits o the steamer head with a
damp cloth.