HP TouchSmart 300-1100 Desktop PC series ユーザーガイド
- カテゴリー
- 保証
- タイプ
- ユーザーガイド
有限保固及支援手冊
• 保固 • 支援及安全資訊
Limited Warranty and Support Guide
• Warranty • Support and Safety Information
有限保固及支援手冊
在洽詢「HP 顧客貼心服務」之前，請務必備妥下列資訊。
請花些時間填寫您的電腦產品資訊，以供日後參考。
您可以在鍵盤上同時按下 Ctrl + Alt + S 鍵即可檢視清單中的前四個項目（型號、產品編
號、序號和軟體組建編號）。
型號： ________________________________________________________________________
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系統（產品）編號： ________________________________
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___________________________
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序號： ________________________________________________________________________
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軟體組建編號： ________________________________________________________________
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作業系統： ________________________________________________________________
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購買日期： ________________________________________________________________
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目錄
硬體有限保固.......................................................................................................................................................4
支援資訊 .............................................................................................................................................................8
安全資訊 ...........................................................................................................................................................10
iii
硬體有限保固
HP 產品
期限
硬體
三 (3) 年有限保固
電話協助（讓您操作順暢）
三十 (30) 天
一般條款
本「HP 硬體有限保固」係由 Hewlett-Packard（製造商）授
與您（顧客）之明示有限保固權利。如需更多有關您的有限
保固應得權益的說明，請參閱 HP 的網站。此外，在當地適
用法律或與 HP 簽訂的特殊合約下，您可能也擁有其他法定
權利。
HP 不明示或默示其他保固或條件，不論其為口頭或
書面形式；且 HP 明示否認非本「有限保固」內陳述
的所有擔保和條件。美國司法管轄權以外的當地法律
許可範圍下，HP 否認所有默示保固或條件，包括購
買及特定目的之適用性的任何默示保固。對於在美國
境內發生的所有交易，包括任何適售性默示保證或條
件、品質滿意度或特定目的之適用性，皆限於上述明
示保固的期限。某些州或國家/地區不允許限制默示
保固可持續的時間、或例外條款、或對消費性產品意
外事件或衍生的損壞之限制。在這些州或國家/地
區，本「有限保固」的某些例外條款或限制可能不適
用於您。
對於在澳洲和紐西蘭產生的消費者交易，本聲明中
包含之有限保固條款，除法律允許之範圍外，不得
排除、禁止或修改適用於本產品交易的強制法定權
利，且是強制法定權利外的適用條件。
本聲明中包含之有限保固條款，除法律允許之範圍
外，不得排除、禁止或修改適用於本產品交易的強制
法定權利，且是強制法定權利外的適用條件。
本「有限保固」適用於所有國家/地區，而且可能會在
HP 或其授權服務供應商遵照本「有限保固」陳述的條款
和條件提供相同產品型號的保固服務之任何國家/地區實
行。本 HP「有限保固」受所有適用的法規約束，包括美國
與其他國家的進出口法規。
根據 HP「全球有限保固」(Global Limited Warranty) 方
案，顧客可能會在一個國家/地區購買產品，然後將產品帶
到 HP 或 HP 授權的服務供應商有提供相同產品型號之服務
的國家/地區，而保固並不會因此作廢。保固條款、是否有
提供服務和服務回應時間可能會依各國家/地區而有所不
同。標準保固服務的回應時間會因當地的零件提供狀況而
有所變動。詳情請洽您的 HP 授權服務供應商。
HP 不負責承擔在轉移產品時可能要支付的進出口關稅或特
定稅款。產品的轉移可能會受到在美國或其他政府發佈的出
口管制約束。
本「有限保固」僅適用於有提供本「有限保固」的
Hewlett-Packard 公司、其全球附屬公司、分公司、授權
經銷商或國家/地區銷售商（在本「有限保固」中統稱為
「HP」）所銷售或出租的 HP 廠牌與 Compaq 廠牌的硬體
產品（在本「有限保固」中統稱為「HP 硬體產品」）。
「HP 硬體產品」一詞的使用僅限於硬體組件與所需的韌
體。「HP 硬體產品」一詞「
不」包括任何軟體應用程式
或程式，亦不包括非 HP 產品或非 HP 廠牌的週邊設備。
「HP 硬體產品」以外的所有非 HP 產品或非 HP 廠牌的週
邊設備 — 例如：外接式儲存子系統、顯示器、印表機及其
他週邊設備 — 係依「
現況」提供，HP 概不做出任何擔
保。不過，非 HP 的製造商、供應商或出版商可能會直接提
供其專屬的保固。
HP 保證，您向 HP 購買或租借的「HP 硬體產品」在「有限
保固期」內，在正常使用的情況下，並不會有材料或技術上
的瑕疵。自您向 HP 購買或租借之日起，或者自 HP 完成安
裝之日起，「有限保固期」即開始生效。標有產品購買或租
借日期的銷售或送貨收據可做為購買或租借日期的證明。您
可能需要提供購買或租借證明才能取得保固服務。如果您的
「HP 硬體產品」在「有限保固期」內需要維修，您將可依
據本文件的條款和條件享有硬體保固服務。
4
除非另行聲明，且在當地法律許可的範圍下，新的「HP 硬
體產品」可能會使用新材料，或者結合新材料與在效能和穩
定性上等同全新的舊材料來製造。HP 可能會使用以下產品
或零件來維修或更換「HP 硬體產品」：(a) 新產品，或在效
能和穩定性上等同全新的舊產品或舊零件，或者 (b) 等同已
停產之原廠產品的產品。更換的零件享有九十 (90) 天內，
或者要更換或要安裝的「HP 硬體產品」之「有限保固期」
剩餘期間內，材料或技術上沒有瑕疵之保固（以較長的期間
為準）。
HP 有權自行決定是否在「有限保固期」內維修或替換在材
料或技術上產生瑕疵的零件或硬體產品。在「有限保固」範
圍內拆卸的所有組件零件或硬體產品皆歸 HP 所有。雖然不
容易發生，但如果您的「HP 硬體產品」重複發生故障，
HP 可能會選擇提供您以下解決方案（由 HP 獨自決定）：
(a) 由 HP 挑選的更換零件 － 完全相同或在效能上等同的
「HP 硬體產品」，或者 (b) 根據您的購買價格或租借金額
進行退費（不包括利息），而不提供更換品。這是對於您收
到有瑕疵產品的唯一賠償。
例外條款
HP 不保證本產品的操作不會出現作業中斷現象或完全
沒有錯誤。對於因未遵循「HP 硬體產品」的特定指示
而產生的損壞，HP 概不負責。
本「有限保固」不適用於消耗零件或耗材、或任何移除序號
的產品，或因以下情況而有毀損或瑕疵的產品 (a) 由於意
外、使用不當、濫用、污損、不當或不足的維護或校準、或
其他外在因素；(b) 在本產品隨附的使用手冊內記載之使用
範圍以外操作；(c) 透過非 HP 提供的軟體、介面、零件或
供應品；(d) 不當的場地準備或維護；(e) 中毒；(f) 搬運時的
遺失或損壞；(g) 經由非以下人員的修改或維修：(i) HP、
(ii) HP 授權的服務供應商；(iii) 自行安裝一般用戶可更換的
HP 或 HP 認可的零件（如果在要進行維修的國家/地區或地
區可取得您產品的零件）。
您應該定期備份儲存在硬碟或其他儲存裝置中的資
料，以防可能發生的故障、變更或資料遺失。在繳
回任何要維修的零件之前，請務必先備份資料並移除
任何機密、獨有或個人資料。HP 對任何程式、資料
或抽取式儲存媒體造成的損害或損失，概不負責。除
了 HP 在製造產品時所安裝的軟體之外，HP 概不負
責任何程式或資料的還原或重新安裝。接受維修的零
件可能會刪除硬碟上的資料，而程式則會還原到原始
狀態。
唯一賠償
在當地法律許可的範圍下，這些條款與條件為您與
HP 之間就您所購買或租借之「HP 硬體產品」所構
成的完整且唯一的保固合約。這些條款和條件可取
代任何先前的合約或陳述 － 包括 HP 銷售文獻中
所提的陳述，或由 HP 或 HP 代理商或員工所提出
的建議 － 可能與您購買或租借的「HP 硬體產品」
有所關聯。
除非是由 HP 授權代表以書面的形式制定與
簽署的變更，否則擅自變更本「有限保固」內的條件一
概無效。
法律責任限制
如果您的「HP 硬體產品」無法如上述保證般運作，根
據本「有限保固」，HP 的最大法律責任已明示限定為
少於您購買本產品的金額，或者少於任何硬體組件在
正常使用時發生故障所支付的維修或更換的費用。
除了上述列出的條款以外，對任何因產品造成或因產
品故障導致無法作業所造成之損失，包括任何利潤或
財產損失、或特殊、意外或衍生的損壞，HP 概不負
責。對於任何由第三方提出的索賠，或由您為第三方
提出的索賠，HP 概不負責。
本法律責任限制適用於是否有找到損壞，或者是否有
根據本「有限保固」提出的索賠，或者作為侵權索賠
（包括疏忽和嚴格的產品責任）、合約索賠或任何其
他類型的索賠。任何人皆不得放棄或修改本法律責任
限制。即使您已通知 HP 或 HP 授權代表任何此類損
壞的可能性，本法律責任限制仍然有效。不過，本法
律責任限制將不適用於人身傷害的索賠。
本「有限保固」授與您特定的法定權利。您可能還有
其他權利，可能會依各州或各個國家/地區而有所不
同。建議您查詢適用的州或國家/地區之法律，以完
整界定您的權利。
5
有限保固期
「HP 硬體產品」的「有限保固期」是自購買日起即生效的
特定固定期限。除非 HP 或您的經銷商另外以書面通知，銷
售收據上的日期即為購買日。
保固服務類型
為了讓 HP 在「有限保固期」內能夠提供最佳的支援與服
務，HP 可能會引導您檢查配置、載入最新韌體、安裝軟體
增補程式、執行 HP 診斷測試或使用 HP 遠端支援解決方案
（若可使用）。
HP 強烈鼓勵您使用或利用 HP 提供的可用支援技術。如果
您選擇不要使用可用的遠端支援功能，您也許會因為所需的
支援資源增加而必須支付額外的費用。以下列出您購買的
「HP 硬體產品」可能適用的保固支援服務類型。
到府保固服務
「HP 有限保固」服務可能包含到府維修支援以修復您的硬
體。HP 提供一般上班時間內的到府服務。一般的標準上班
時間為 08:00 至 17:00（週一至週五），但可能會依當地
營運狀況而有所不同。如果您的所在地不在平常的服務區
（通常為 50 公里），回應的時間可能就會久一些，或者可
能需要向您收取額外的費用。若要尋找離您最近的 HP 授權
服務供應商，請參閱 HP 網站上的資訊，網址為：
http://www.hp.com/support
HP 可能會自行決定是否需要採取到府維修保固服務。
例如，在許多情況下，都可以透過「客戶自行維修」
(Customer Self Repair, CSR) 方案修復瑕疵 － 您需要依照
HP 提供的指示和說明文件自行更換。您也需要配合 HP 透
過電話嘗試解決問題。解決問題的方法可能包含執行例行
診斷程序、安裝軟體更新或增補程式、移除協力廠商配件
和/或取代配件。為了取得到府支援，您必須：(a) HP 提供
到府維修時必須有一位代表在現場；(b) 如果接受維修的產
品的工作環境，可能對 HP 僱員或承包商造成潛在健康或安
全危險，請提前知會 HP；(c) 根據合理的安全需要，請提供
HP 充分、免費以及安全的存取方式以使用所有設備、資訊
以及 HP 認為必要的系統，如此才可提供及時的支援；
(d) 確定所有製造商標籤（例如：序號）皆位於原來位置且
未受到遮蔽，字體亦保持清晰可見；(e) 維護與產品規格一
致的環境以及支援的設定。
如果您需要 HP 代表來處理所有組件更換，請支付額外的費
用取得支援升級合約 (support uplift contract)。
回廠保固服務
根據回廠維修條款，您需要將「HP 硬體產品」送到授權的
保固維修服務站。您必須預付產品在府上與維修站間來回運
送時所需的運費、稅金或關稅。此外，您也必須負責投保任
何運送或寄回授權維修站的產品，並承擔在運送過程中可能
遺失的風險。
送修保固服務
「HP 有限保固」可能有包含送修保固服務。根據送修服務
條款，您將需要把「HP 硬體產品」運送到授權的保固維修
服務站。您必須預付產品在府上與維修站間來回運送時所需
的運費、稅金或關稅。此外，您需負責投保任何運送的產
品，並承擔運送途中遺失的風險。HP 會將已維修的產品送
回府上，並支付所有送回產品給您的物流和保險相關費用。
客戶自行維修保固服務
在適用的國家/地區，「HP 有限保固」可能有包含客戶自
行維修保固服務。如果有此服務，HP 將自行決定客戶自行
維修是否為適當的保固服務方法。如果適當，HP 將會直接
寄送認可的更換零件給您，以履行「HP 硬體產品」保固服
務。這會節省您許多維修時間。在您連絡 HP 且故障診斷指
出可以使用其中一個零件來修復此問題後，就會直接將更
換的零件寄給您。收到零件後，請依據提供的指示和說明
文件更換有瑕疵的零件。如果還需要額外的協助，請連絡
「HP 技術支援中心」。技術人員將會透過電話提供您協
助。如果必須將更換的零件送回 HP，您就必須在規定的期
限（通常是十五 (15) 天）內將有瑕疵的零件寄回 HP。必
須使用提供的運送材料，將有瑕疵的零件和相關說明文件
一併寄回。如果沒有寄回有瑕疵的產品，HP 可能會向您收
取更換零件的費用。對於客戶自行維修方案，HP 將會支付
所有運輸和零件寄回的費用，並決定要使用的快遞業者/運
輸業者。如果您適用客戶自行維修方案，請參閱您特定的
「HP 硬體產品」通知。您也可以在 HP 網站取得此保固服
務的資訊，網址為：http://www.hp.com/support
6
服務升級
針對您可在當地購買的產品，HP 提供一系列的額外支援與
服務。不過，可能無法在所有國家/地區取得某些支援和相
關產品。如需得知是否有提供服務升級以及服務升級費用的
相關資訊，請參閱 HP 網站，網址為：
http://www.hp.com/support
選購裝置與軟體有限保固
大部分 HP 選購裝置（「HP 選購裝置」）的「有限保固」
條款和條件列示於「HP 選購裝置」適用的「有限保固」
中，並隨附在「HP 選購裝置」的產品包裝中。如果您的
「HP 選購裝置」是安裝在「HP 硬體產品」，HP 可能會提
供一段時間的保固服務，時間期限為隨附「HP 選購裝置」
提供的保固文件（「HP 選購裝置有限保固期」）中所指定
的時間，或者安裝「HP 選購裝置」的「HP 硬體產品」剩餘
的保固時間，以時間較長者為主，但不得超過自您購買
「HP 選購裝置」當天日期算起三 (3) 年。「HP 選購裝置有
限保固期」從您向 HP 或 HP 授權經銷商購買日起生效。標
有銷售日期或送貨收據（顯示「HP 選購裝置」購買日期）
即為保固開始日期。詳情請參閱「HP 選購裝置有限保
固」。非 HP 的選購裝置係依「
現況」提供。不過，非
HP 的製造商與供應商可能會直接提供保固。
除非適用的軟體使用者授權合約或程式授權合約中有
提供，或是當地法律有另外提供，軟體產品 － 包括
任何由 HP 預先安裝的任何軟體產品、免費軟體（如
下述定義）或作業系統 － 係依「現況」和「連同本
身具有之一切瑕疵」提供，而且 HP 特此否認所有其
他保固和條件，無論是明示、默示或法定，包括但不
限於標題和無侵權的保固、對於購買、特定目的之適
用性，及完全沒有病毒的任何默示保固、責任或條
件。
某些國家 / 管轄地區不允許在暗示的保證期間內暗示
性的保證或限制除外責任，所以上述的拒絕聲明可能就不適
用於您的地區。
在適用法律許可的最大範圍下，HP 或
其供應商對任何特殊、意外、間接或衍生的損壞等
（包括但不限於利益損失、機密或其他資料、營業中
斷、人身傷害、由於或以任何關於使用或無法使用
「軟體產品」的方式而喪失隱私）概不負責，即便您
已通知 HP 或任何供應商此類損壞的可能性，且即便
賠償失去其必需之目的亦是如此。
某些國家 / 管轄地區
不允許意外或損害賠償的除外責任或限制，所以上述的拒絕
聲明可能就不適用於您的地區。
HP 對於以 HP 廠牌名稱由 HP 所分發的軟體，其唯一的保固
責任列於與軟體一同提供之適用的使用者授權合約或程式授
權合約。自購買日算起三十 (30) 天內，如果 HP 販售軟體
的卸除式媒體，經證明發現材料或技術上的瑕疵，您可以將
該卸除式媒體寄回 HP 進行更換。這是您唯一能夠獲得的賠
償。若是空白磁帶抽取式媒體，請參閱以下網站：
http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101
您需負責聯絡非 HP 製造商或供應商，以取得其保固支援。
軟體技術支援
HP 針對您的 HP 軟體、HP 預先安裝的協力廠商軟體、以及
您向 HP 購買的協力廠商軟體，透過許多連絡方式（包括電
子媒體和電話）的方式，可提供「軟體技術支援」（自購買
日期起的三年內）。請參閱〈連絡 HP〉以得知線上資源和
電話支援的資訊。本文件所述的任何例外情況，將會記載於
「使用者授權合約」(EULA) 中。
軟體技術支援包括對以下事項的協助：
• 安裝、重新安裝問題與軟體更新資訊。
• 設定和配置軟體。
• 疑難排解以判定系統或軟體使用問題。
• 使用非 HP 軟體的基本步驟，以及 HP 軟體的進階功能
支援。
軟體技術支援「
不」包括對以下事項的協助：
• 並未隨附在電腦產品內的非 HP 軟體。
• 在非 HP 電腦產品上安裝 HP 軟體。
• 系統最佳化與自訂。
• 非 PC 的網路配置。
• 使用非 HP 軟體的進階功能。
7
連絡 HP
如果您的產品在「有限保固期」內發生故障，而且產品說
明文件中的建議也無法解決問題，您可以透過以下途徑取
得支援：
透過「全球資訊網」找出離您最近的 HP 支援服務據點：
http://www.hp.com/support
連絡 HP 授權經銷商或「授權服務供應商」。在致電 HP 之
前，請務必備妥以下資訊：
• 產品序號、型號名稱以及型號
• 出現的錯誤訊息
• 附加選購裝置
• 作業系統
• 協力廠商硬體或軟體
• 詳細的問題說明
如何洽詢保固及支援權益？
請洽詢 http://www.hp.com/support 獲得有關保固、
服務與支援以及產品資訊的更新。
支援資訊
別忘了註冊！
5 如果仍然無法解決您的問題，首先，請連絡電腦零售商，
其次，則是連絡下列的「HP 顧客貼心服務」：
您可透過「說明及支援中心」，註冊您的電腦。按一下
Windows [開始] 按鈕
®
、[說明及支援]，然後按一下 [連絡支
援服務]。
香港特別行政區：2802 4098
如何取得協助
當您需要協助時，請依下列步驟處理
1 查看安裝海報和產品文件中關於設定及使用電腦的說明。
2 使用「說明及支援中心」取得硬體和軟體問題的說明。按
一下 [開始] 按鈕，然後按一下 [說明及支援]。「說明及
支援中心」提供有用的疑難排解資訊並包括下列：
• 連線以註冊電腦。
• 系統資訊，包括電腦的產品編號、型號和序號。
• 電子郵件支援。
• 與合格的支援專員進行「HP 即時線上對談」。
• 支援專線。
• 連結到您電腦的「使用手冊」。
3 若您有關於硬體的問題，請在連絡「HP 顧客貼心服務」
前，執行預先安裝在電腦的硬體診斷工具。按一下 [開始]
按鈕、[所有程式]、[PC 說明和工具]，然後按一下 [硬體
診斷工具]。
4 如需線上協助，請前往「HP 顧客貼心服務」網站，網址
為：http://www.hp.com/support
澳門特別行政區：0800 366
服務時間：週一至週五：9:00~18:00，
星期六：9:00~13:00
台灣： 0800 095 996
服務時間：週一至週六：8:30 – 21:00
（專線服務時間如有變更，恕不另行通知。）
軟體支援
若您有關於軟體的問題，請電洽您的軟體廠商或造訪其網
站。相關電話號碼或網址如下表所示。有些網址可能會列在
您的 Internet Explorer 瀏覽器的「我的最愛」清單中。如果
表中沒有電話號碼或電子郵件資訊，則表示可能不提供此類
支援服務。對表中未列出之軟體，由「HP 顧客貼心服務」
提供 30 天的有限支援。您的電腦不一定會隨附下述的所有
軟體。
Adobe Reader
http://www.pacific.adobe.com/support/main.html
CyberLink
http://www.cyberlink.com
WildTangent 的 GameChannel
http://www.wildtangent.com
Symantec 的 Norton Internet Security
http://www.symantec.com/region/tw/techsupp/
index.html
8
致尊貴的客戶
恭喜您決定購買桌上型電腦！在開發過程中，電腦必須通過
全面的品質測試，以符合以品質及可靠度著稱的嚴格標準。
在出廠前，所有的電腦都會通過全面的品質測試，以確保電
腦運作正常。此外，我們會為您的電腦上加貼安全封條，以
表示電腦出廠後未受到任何的損害。
我們深知客戶最重視的權益是擴充和升級。擴充性及升級能
力是我們的電腦讓人引以為傲、有別於其他產品之處。我們
也了解您希望將電腦升級，以符合個人的特殊需求。
您應該在完成新電腦的安裝後，再進行任何硬體的升級。請
參照系統隨附的安裝海報以協助您進行安裝。若您在安裝及
啟動系統時遇到任何問題，請立刻以電話連絡本
《有限保
固及支援手冊》
中先前所列出的「HP 顧客貼心服務」，
HP 的客服代表會協助您解決所遭遇的問題。您必須在嘗試
升級您的系統前，完成此項動作。
撕開電腦背面安全封條的動作，代表您確認在嘗試升級前，
電腦的運作正常。安全封條撕開之後，您的電腦（在當地法
律許可的範圍下）將會受到列於〈硬體有限保固〉一節的條
款與條件之保障。
感謝您購買這台電腦。希望您能在探索這部電腦所有功能的
過程中找到樂趣！
顧客支援
取得容易、輕鬆使用。曾獲獎項肯定的「HP 顧客貼心服
務」是我們協助您充分利用電腦的承諾。無論是透過電腦上
的工具、網路上的資訊、電話還是您當地的經銷商，您都可
以得到滿意的結果。
有問題嗎？HP 會幫您解決
您的新電腦已經準備就緒，供您現在和未來的若干年使用。
但它是一部複雜、功能強大的機器，有時也會發生故障。如
果您的電腦發生故障，HP 會隨時提供協助。
了解您可以做的事
電腦中包含許多有用的資訊。請先查看 Windows
®
桌面的
說明（要開啟說明，請按一下 [開始] 按鈕，然後按一下 [說
明及支援]）。該說明擁有更詳細的資訊，並提供解決問題
的建議。
在「說明及支援中心」中，您可以從 HP 獲得與您電腦相關
的最新消息。也請您務必查看 HP 不定期傳送至您桌面的更
新消息。
接下來，不妨上網逛逛！HP 網站提供更新的軟體、提示和
技巧、一般問題解答以及其他資訊。請到本文件之前所列的
〈支援網站〉搜尋您的電腦型號。
電話連絡「HP 顧客貼心服務」
最後，如果這些步驟都沒有幫助，您可以打電話到當地的
「HP 顧客貼心服務」，即可獲得專業的專人服務。自購買
本電腦之日起三十 (30) 天內，您可免費獲得電話諮詢協
助，使您順暢地操作電腦。超過三十 (30) 天後，您必須付
費取得該項服務，但您仍可獲得令人滿意的服務。
如果需要：進行維修
如果您的電腦需要維修或更換零件，您有兩種選擇：
• 您可以輕鬆更換可由客戶自行更換的電腦零件。這是最快
的維修方式，因為通常我們在幾天內即可將零件直接送到
您的府上或公司。
• 如果需要維修，「HP 顧客貼心服務」將會安排維修電腦
的相關事宜。
在保固期內，您可免費取得這些服務。
這項保固服務有幾點限制和例外（以及一些重要細節），將
在〈硬體有限保固〉一節中說明。
9
10
了解硬碟空間
已預先安裝 Microsoft
®
Windows 作業系統的
Hewlett-Packard 及 Compaq 電腦硬碟，其空間可能比產
品規格、文件或包裝箱上所列還小。製造商所描述及宣稱
的硬碟空間是以十進制 (base 10) 來計算。Microsoft
Windows 與其他程式（例如 FDISK）是使用二進位
(base 2) 計算系統。
在十進位記數法中，1 個 Megabyte (MB) 等於 1,000,000
個位元組，而 1 個 Gigabyte (GB) 等於 1,000,000,000
個位元組。在二進位記數系統中，1 個 Megabyte 等於
1,048,576 個位元組，而 1 個 Gigabyte 等於
1,073,741,824 個位元組。因為記數系統不同，所以
Microsoft Window 記錄的大小與製造商宣稱的不同。
其實兩者所描述的硬碟儲存空間是相同的。
Microsoft Windows 在 [Windows 檔案總管] 工具與 [電腦]
視窗中所列的容量較小，因為它一次只顯示硬碟中一個分割
區的資料。其中一個磁碟分割區會包含系統復原資訊。
安全資訊
如需更多資訊，請參閱 [使用手冊] 資料夾中的《法規及安
全資訊》
文件。按一下 [開始] 按鈕、[所有程式]，然後按一
下 [使用手冊]。
警告：
若要降低觸電或損壞設備的風險：
• 請務必使用電源線接地插頭。接地插頭是一項重
要的安全功能。
• 請將電源線插入接地而且可隨時操控的插頭中。
• 請從電源插座中拔除電源線，以便中斷設備的電
源。為了避免直接暴露在雷射光束下，請勿打開
CD 或 DVD 光碟機的外殼。
警告：
電腦可能會很重，搬動電腦時，請以符合人
體工學的方法搬運。
警告：
要降低嚴重傷害的風險，請參閱《安全與舒
適指南》
。您可在網站上找到本指南，網址為：
http://www.hp.com/ergo
Limited Warranty and Support Guide
Before contacting the HP Customer Care Center, it’s important to have the following
information handy.
Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number, and
Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at
the same time.
Model Number: _______________________________________________________________
System (Product) Number: ______________________________________________________
Serial Number: ________________________________________________________________
Software Build Number: ________________________________________________________
Operating System: _____________________________________________________________
Purchase Date: ________________________________________________________________
Table of Contents
Hardware Limited Warranty............................................................................................................................................ 4
Support Information ....................................................................................................................................................... 9
Safety Information........................................................................................................................................................ 10
iii
Hardware Limited Warranty
HP Product DURATION
Hardware Three (3) year limited warranty
Phone assistance to get
you up-and-running
Thirty (30) days
General Terms
This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from Hewlett-Packard, the
manufacturer. Please refer to HP’s Web site for an extensive
description of your limited warranty entitlements. In addition,
you may also have other legal rights under applicable local
law or special written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL AND
HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF
JURISDICTIONS OUTSIDE THE UNITED STATES,
HP DISCLAIMS ALL IMPLIED WARRANTIES OR
CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN
THE UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
SET FORTH ABOVE. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND, THE LIMITED WARRANTY TERMS
CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
MODIFY BUT ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS
PRODUCT TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or its
authorized service providers offer warranty service for the
same product model number subject to the terms and
conditions set forth in this Limited Warranty. This HP Limited
Warranty is subject to all applicable laws and regulations,
including US and other national export and import laws and
regulations.
Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local parts
availability. If so, your HP-authorized service provider can
provide you with details.
HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United
States or other governments.
This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred
to in this Limited Warranty as “HP Hardware Products”)
sold by or leased from Hewlett-Packard Company, its
worldwide subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as “HP”) with this Limited Warranty. The
term “HP Hardware Product” is limited to the hardware
components and required firmware. The term “HP Hardware
Product” DOES NOT include any software applications or
programs; non-HP products or non HP-branded peripherals.
All non-HP products or non HP-branded peripherals external
to the HP Hardware Product — such as external storage
subsystems, displays, printers, and other peripherals — are
provided “AS IS” without HP warranty. However,
non-HP manufacturers, suppliers, or publishers may provide
their own warranties directly to you.
HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
on the date of purchase or lease from HP, or from the date
HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to
hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.
4
Unless otherwise stated, and to the extent permitted by local
law, new HP Hardware Products may be manufactured
using new materials or new and used materials equivalent
to new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously
used products or parts equivalent to new in performance
and reliability, or (b) with equivalent products to an original
product that has been discontinued. Replacement parts
are warranted to be free from defects in material or
workmanship for ninety (90) days or for the remainder of
the Limited Warranty Period of the HP Hardware Product
they are replacing or in which they are installed, whichever
is longer.
HP will, at its discretion, repair or replace any component or
hardware product that manifests a defect in materials or
workmanship during the Limited Warranty Period. All
component parts or hardware products removed under this
Limited Warranty become the property of HP. In the unlikely
event that your HP Hardware Product has recurring failures,
HP, at its sole discretion, may elect to provide you with
(a) a replacement unit of HP’s choosing that is the same or
equivalent to your HP Hardware Product in performance or
(b) to give you a refund of your purchase price or lease
payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.
Exclusions
HP DOES NOT WARRANT THAT THE OPERATION OF
THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS
AS A RESULT OF YOUR FAILURE TO FOLLOW THE
INSTRUCTIONS INTENDED FOR THE HP HARDWARE
PRODUCT.
This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration or other external causes; (b) by
operation outside the usage parameters stated in the user
documentation that shipped with the product; (c) by software,
interfacing, parts or supplies not supplied by HP; (d) improper
site preparation or maintenance; (e) virus infection; (f) loss or
damage in transit; or (g) by modification or service by anyone
other than (i) HP, (ii) an HP authorized service provider, or
(iii) your own installation of end-user-replaceable HP or
HP approved parts if available for your product in the
servicing country/region.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF
THE DATA STORED ON YOUR HARD DRIVE OR
OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY UNIT
FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR
PERSONAL INFORMATION. HP IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE
MEDIA. HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE
INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED. UNITS SENT IN FOR SERVICE
MAY HAVE THE DATA ERASED FROM THE HARD
DRIVE AND THE PROGRAMS RESTORED TO THEIR
ORIGINAL STATE.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
THESE TERMS AND CONDITIONS CONSTITUTE THE
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP HARDWARE
PRODUCT YOU HAVE PURCHASED OR LEASED. THESE
TERMS AND CONDITIONS SUPERSEDE ANY PRIOR
AGREEMENTS OR REPRESENTATIONS — INCLUDING
REPRESENTATIONS MADE IN HP SALES LITERATURE OR
ADVICE GIVEN TO YOU BY HP OR AN AGENT OR
EMPLOYEE OF HP —THAT MAY HAVE BEEN MADE IN
CONNECTION WITH YOUR PURCHASE OR LEASE OF
THE HP HARDWARE PRODUCT. No change to the
conditions of this Limited Warranty is valid unless it is made
in writing and signed by an authorized representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT
OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS OR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MADE BY YOU FOR A THIRD PARTY.
5
THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR
AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS
FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY
VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE
ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product
is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise
in writing.
Types of Warranty Service
To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests,
or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of or to employ
available support technologies provided by HP. If you choose
not to deploy available remote support capabilities, you may
incur additional costs due to increased support resource
requirements. Listed below are the types of warranty support
service that may be applicable to the HP Hardware Product
you have purchased.
On-site Warranty Service
Your HP Limited Warranty service may include on-site labor
support to repair your hardware. HP provides on-site service
during standard office hours. Standard office hours are
typically 08.00 to 17.00, Monday through Friday, but may
vary with local business practices. If your location is outside
the customary service zone (typically 50km), response times
may be longer or there may be additional charges. To
locate the nearest HP authorized service provider, refer to
the HP Web site at: http://www.hp.com/support
HP may, at its sole discretion, determine if on-site warranty
service is required. For example, in many cases, the defect
can be fixed by the use of a Customer Self Repair (CSR)
part that you are required to replace yourself based on
instructions and documentation provided by HP. You are also
required to co-operate with HP in attempting to resolve the
problem over the telephone. This may involve performing
routine diagnostic procedures, installing software updates or
patches, removing third-party options and/or substituting
options. In order to receive on-site support, you must:
(a) have a representative present when HP provides
warranty services at your site; (b) notify HP if products are
being used in an environment which poses a potential health
or safety hazard to HP employees or subcontractors;
(c) subject to its reasonable security requirements, provide
HP with sufficient, free, and safe access to and use of all
facilities, information and systems determined necessary
by HP to provide timely support; (d) ensure that all
manufacturer’s labels (such as serial numbers) are in place,
accessible, and legible; (e) maintain an environment
consistent with product specifications and supported
configurations.
If you require an HP representative to handle all component
replacements, support uplift contracts are available at
additional cost.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition, you
are responsible for insuring any product shipped or returned
to an authorized service location and assume risk of loss
during shipping.
Mail-in Warranty Service
Your HP Limited Warranty may include a mail-in warranty
service. Under the terms of mail-in service, you will be
required to ship your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with
transportation of the product to the repair location. In
addition, you are responsible for insuring any product you
ship and assume risk of loss during shipping. HP will return
the repaired product to you and incur all logistics and
insurance costs to return the product to you.
6
Customer Self Repair Warranty
Service
In countries/regions where it is available, your HP Limited
Warranty may include a customer self repair warranty service.
If applicable, HP will determine in its sole discretion that
customer self repair is the appropriate method of warranty
service. If so, HP will ship approved replacement parts directly
to you to fulfill your HP Hardware Product warranty service.
This will save considerable repair time. After you contact
HP and the fault diagnosis identifies that the problem can be
fixed using one of these parts, a replaceable part can be sent
directly to you. Once the part arrives, replace the defective
part pursuant to the provided instructions and documentation.
If further assistance is required, call the HP Technical Support
Center and a technician will assist you over the phone. In
cases where the replacement part must be returned to HP, you
must ship the defective part back to HP within a defined
period of time, normally fifteen (15) days. The defective part
must be returned with the associated documentation in the
provided shipping material. Failure to return the defective
product may result in HP billing you for the replacement. With
a customer self repair, HP will pay all shipping and part return
costs and determine the courier/carrier to be used. If customer
self repair applies to you, please refer to your specific
HP Hardware Product announcement. You can also obtain
information on this warranty service on the
HP Web site at: http://www.hp.com/support
Service Upgrades
HP has a range of additional support and service coverage
for your product that can be purchased locally. However,
some support and related products may not be available in all
countries/regions. For information on availability of service
upgrades and the cost for these service upgrades, refer to the
HP Web site at: http://www.hp.com/support
Options and Software
Limited Warranties
The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product, HP may
provide warranty service for either the period specified in
the warranty documents (HP Option Limited Warranty
Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which
the HP Option is being installed, whichever period is the
longer, but not to exceed three (3) years from the date you
purchased the HP Option. The HP Option Limited Warranty
Period starts from the date of purchase from HP or an
HP-authorized reseller. Your dated sales or delivery receipt,
showing the date of purchase of the HP Option, is your
warranty start date. See your HP Option Limited Warranty
for more details. Non-HP options are provided “AS IS”.
However, non-HP manufacturers and suppliers may provide
warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS, FREEWARE (AS DEFINED BELOW) OR THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
“AS IS” AND WITH ALL FAULTS, AND HP HEREBY
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF TITLE AND
NON-INFRINGEMENT, ANY IMPLIED WARRANTIES,
DUTIES OR CONDITIONS OF MERCHANTABILITY, OF
FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF
VIRUSES. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied
warranties, so the above disclaimer may not apply to you
in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING
OUT OF OR IN ANY WAY RELATED TO THE USE OF OR
INABILITY TO USE THE SOFTWARE PRODUCT), EVEN IF
HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE
REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some
states/jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
HP’s only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth
in the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within thirty (30) days
of purchase, your sole remedy shall be to return the
removable media to HP for replacement. For blank tape
removable media, please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.
7
Software Technical Support
Contacting HP
Software technical support for your HP software,
HP preinstalled third-party software, and third-party software
purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for
three years from date of purchase. See “Contacting HP” for
online resources and telephone support. Any exceptions to
this will be specified in your End-User License
Agreement (EULA).
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the World Wide
Web at: http://www.hp.com/support
Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:
Software technical support includes assistance with:
•
Installation, reinstallation questions and software update
information.
•
Product serial number, model name, and model number
•
Applicable error messages
•
Setting up and configuring software.
•
Add-on options
•
Troubleshooting to determine system or software usage
problems.
•
Operating system
•
Basic steps of using non-HP software; advanced feature
support for HP software.
•
Third-party hardware or software
•
Detailed questions
Software technical support does NOT include
assistance with:
How to Check Warranty
and Support Entitlement
•
Non-HP software that doesn’t ship with computing
product.
Please check http://www.hp.com/support for
warranty, service and support and product information
updates.
•
Installing HP software on non-HP computing products.
•
System optimization and customization.
•
Non-PC-based network configuration.
•
Advanced feature usage on non-HP software.
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