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4.1 NZXT GLOBAL WARRANTY POLICY
This NZXT Global Warranty Policy governs the sale of products by NZXT to you.
I. WARRANTY LENGTH
Any replacement product will be covered under warranty for the
remainder of the warranty period or thirty days, whichever is
longer. Proof of purchase is required for warranty service.
II. WHO IS PROTECTED
The Warranty covers only NZXT products purchased by
the original consumer.
NEW NZXT PRODUCT WARRANTY LENGTH FOR PARTS
Computer Cases 2 Years
Temperature Meters 2 Years
Fans 2 Years
Lighting 2 Years
Accessories 2 Years
Kraken M Coolers 3 Years
NZXT Keyboard/Mouse 2 Years
Headset/Headphone Storage 2 Years
USB Microphone 2 Years
Motherboards 3 Years
Gold Power Supply 10 Years
Kraken X/X RGB/Z Coolers 6 Years
Mini ITX Case with PSU, AIO, and Riser Card 3-year warranty on case, riser card, and AIO. 10-year warranty on PSU.
REFURBISHED NZXT PRODUCT WARRANTY LENGTH FOR PARTS
All NZXT Certified Refurbished Products 1 Years
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III. WHAT IS AND IS NOT COVERED
Please note that our warranty is not an unconditional guarantee.
If the product, in NZXT s reasonable opinion, malfunctions within
the warranty period, NZXT will provide you at its sole discretion
with a repaired or replacement product, either new or refurbished,
with a similar function that is equal or greater in value depending
on supply.
Our warranty does not cover the following:
• any product or serial number/warranty sticker modification
applied without permission from NZXT;
• any damage that is not a manufacturing defect;
• damage, deterioration or malfunction resulting from: accident,
abuse, misuse, neglect, fire, water, lightning, or other acts of
nature, unauthorized product modification or failure to follow
instructions included with the product;
• improper installation, unauthorized alterations or modifications,
or repair or attempted repair by anyone not authorized by NZXT;
• shipping or transport damage (claims must be made with the
carrier);
• normal wear and tear.
NZXT does not warrant that this product will meet your
requirements. It is your responsibility to determine the suitability
of this product for your purpose. For NZXT Store orders, we cover
two way return shipping for all exchanges and returns. For all
other authorized dealers, NZXT Support does not cover return
shipping and only covers one way shipping from NZXT back
to the end user for exchanges. Two way expedited shipping is
provided for all PSUs covered under the Less Than Three program,
indiscriminate of purchase location, provided the location is an
approved NZXT reseller.
IV. EXCLUSION OF DAMAGES (DISCLAIMER)
NZXT's sole obligation and liability under this warranty is limited
to the repair or replacement of a defective product with either a
new or refurbished product with a similar function that is equal
or greater in value at our option. NZXT shall not, in any event, be
liable for any incidental or consequential damage, including but
not limited to damages resulting from interruption of service and
loss of data, business, or for liability in tort relating to this product
or resulting from its use or possession.
4.1 NZXT GLOBAL WARRANTY POLICY
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V. LIMITATIONS OF IMPLIED WARRANTIEST
Here are no other warranties, expressed or implied, including but
not limited to those of merchantability or fitness for a particular
purpose. The duration of implied warranties is limited to the
warranty length specified in Paragraph I.
VI. TO OBTAIN TECHNICAL SUPPORT
If you have already referenced your product owner's manual and
still need help, you may contact us by phone at +1 (800) 228-
9395, by email at service@nzxt.com, or visit the NZXT Support
site at
nzxt.com/customer-support.
VII. HOW TO OBTAIN A WARRANTY SERVICE FROM NZXT
To receive a warranty service for your product when purchased
directly from NZXT, you must submit a request via the NZXT
Support site outlining the problem. If a technician deems the
product defective or requiring testing, you will be required to
provide a copy of your proof of purchase, which will enable you
to submit a Return Merchandise Authorization "RMA" request.
Once approved, you`ll receive an RMA number, upon which you
will be asked to ship the defective item back to NZXT with the
RMA number clearly marked or labelled on the package. NZXT
recommends that appropriate measures are taken to safeguard
the product from damage during shipping.
4.1 NZXT GLOBAL WARRANTY POLICY
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VIII. APPLICABLE LAW AND ADDITIONAL LEGAL RIGHTS FOR
CONSUMERS
This warranty gives you specific legal rights. These conditions
are governed and construed in accordance with the laws of
California (with exception of its conflict of law provisions), and
the application of the United Nations Convention of Contracts for
the International Sale of Goods is expressly excluded. The non-
exclusive jurisdiction of the courts of California is agreed, which
means that you may bring a claim to enforce your consumer
protection rights in connection with this Global Warranty in the
country which you have your habitual residence where you may
have additional rights. These rights may vary.
For original consumers who are covered by consumer protection
laws or regulations in their country, state, or province of purchase
or, if different, their country, state, or province of residence, the
benefits conferred by this warranty are in addition to all rights
and remedies conveyed by such consumer protection laws and
regulations. To the extent that liability under such consumer laws
can be limited, NZXT s liability is limited, and its sole option, to
repair or replacement, either new or refurbished, with a similar
function that is equal or greater in value depending on supply.
In the United Kingdom:
• For NZXT products sold to customers in the UK, during the
expected lifespan of your product your legal rights entitle you to
the following:
> Up to 30 days: if your goods are faulty, then you can get an immediate
refund.
> Up to six months: if your goods can't be repaired or replaced, then
you're entitled to a full refund, in most cases.
> Up to six years: if your goods do not last a reasonable length of time
you may be entitled to some money back.
• If the person seeking to rely on the guarantee is not the original
consumer, the NZXT Warranty will cover the product in relation
to that person provided that they are able to provide proof of
the transfer of the benefit of the guarantee from the original
consumer.
• The implied warranties under the Consumer Rights Act 2015
says that your goods must be as described, fit for all purposes
for which such goods are usually supplied, and of satisfactory
quality.
In the EU:
• If you are a consumer and have your habitual residence in the
EU, you additionally enjoy the protection aorded to you by
provisions that cannot be derogated from by agreement by
virtue of the law where you have your habitual residence.
4.1 NZXT GLOBAL WARRANTY POLICY
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IX. WARRANTY SERVICE FROM RESELLERS
In the event that a warranty service is sought, you must provide
proof of purchase (store receipt or invoice) in order to receive the
service and if deemed necessary, repair or replacement product.
In North America:
Within the first 60 days after purchase, please return your product
(or for power supplies installed within our enclosures, just the
failed power supply) to your dealer or reseller for a replacement.
If the product is still within warranty and you can no longer
return it to your dealer, please contact NZXT Customer Support
(see above) for assistance and instructions. NZXT will not accept
returns without prior approval and an RMA number.
In Europe:
Within the first year after purchase, please return your product (or
for power supplies installed within our enclosures, just the failed
power supply) to your dealer or reseller for a replacement. If the
product is still within warranty and you can no longer return it to
your dealer, please contact NZXT Customer Support (see above)
for assistance and instructions. NZXT will not accept returns
without prior approval.
In Australasia:
Within the first two years after purchase, please return your
product (or for power supplies installed within our enclosures,
just the failed power supply) to your dealer or reseller for a
replacement. If the product is still within warranty and you can
no longer return it to your dealer, please contact NZXT Customer
Support (see above) for assistance and instructions. NZXT will not
accept returns without prior approval.
The cost of shipping will be borne at the first instance by you;
however, if the purchased item is defective, NZXT will reimburse
reasonable postage or transportation of costs.
Outside North America, Europe, and Australasia:
If your product needs to be returned within the warranty
period, please contact the retailer or distributor from whom you
purchased the product.
4.1 NZXT GLOBAL WARRANTY POLICY
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X. NZXT.COM STORE RETURNS/EXCHANGE POLICY
Eligible products under this NZXT Warranty qualify for a full
refund or exchange only with an authorized RMA number and if
the item is returned to the NZXT.com store inventory within 30
days of purchase. Returns are not allowed beyond 30 days of the
purchase date. The NZXT.com Store reserves the right to deny
any return or exchange. Refunds will be credited to the original
method of payment. To initiate a return, simply submit a request
via NZXT support site.
4.1 NZXT GLOBAL WARRANTY POLICY
> Visit nzxt.com/warranty and support.nzxt.com for information on
warranty coverage and service.
> Visite el sitio Web nzxt.com/warranty y support.nzxt.com para
obtener información sobre la cobertura y el servicio de la garantía.
> Visitez nzxt.com/warranty et support.nzxt.com pour les informations
de la couverture de la garantie et du service.
> Informationen zu Geltungsbereich und Service der Garantie finden
Sie unter support.nzxt.com und nzxt.com/warranty.
> Visitare il sito nzxt.com/warranty e support.nzxt.com per
informazioni sulla copertura e sul servizio della garanzia.
> Visite nzxt.com/warranty e support.nzxt.com para obter informações
sobre a cobertura da garantia e assistência.
> Подробную информацию об условиях гарантийного обслуживания см. на
веб-сайте nzxt.com/warranty и support.nzxt.com.
> 제품 보증 범위와 서비스 정보를 확인하시려면 nzxt.com/warranty 또는 support.
nzxt.com 을 방문해 주시기 바랍니다.
> support.nzxt.com nzxt.
com/warranty
> 请造访 nzxt.com/warranty 和 support.nzxt.com 了解保修范围和服务的信
息。
> 請訪問 nzxt.com/warranty 和 support.nzxt.com 了解產品保固範圍和更多服務訊
息。
NZXT, Inc./ 15736 E. Valley Blvd, City of Industry, CA 91744, USA
NZXT Europe GmbH/ Industriering Ost 66 | 47906 Kempen | Germany
+1 (800) 228-9395 / service@nzxt.com / [email protected]om / NZXT.
com
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4.2 SUPPORT AND SERVICE
SUPPORT AND SERVICE
If you have any questions or problems with the NZXT product you
purchased, please don t hesitate to contact us using our support
system. nzxt.com/customer-support
Please include a detailed explanation of your problem and your
proof of purchase. For comments and suggestions, you can e-mail
our design team, designer@nzxt.com. Lastly we would like to
thank you for your support by purchasing this product.
For more information about NZXT, please visit us online. NZXT
Website: NZXT.com
SOPORTE Y SERVICIO
Si tiene preguntas o problemas con el producto NZXT que usted
compró, no dude en ponerse en contacto con service@nzxt.
com y suministrar una explicación detallada de su problema así
como su prueba de compra. Puede hacer consultas sobre piezas
de repuesto en nzxt.com/customer-support. Para comentarios y
sugerencias, escriba un mensaje de correo electrónico a nuestro
equipo de diseño: designer@nzxt.com. Gracias por comprar un
producto NZXT. Para más información acerca de NZXT, visítenos
en línea. Página web de NZXT: NZXT.com
SUPPORT ET SERVICE
Si vous avez des questions ou des problèmes avec le produit
NZXT que vous avez acheté, n hésitez pas à contacter
service@nzxt.com avec une description détaillée de votre
problème et votre preuve d achat. Vous pouvez aussi
commander des pièces de remplacement auprès nzxt.com/
customer-support. Pour les commentaires et les suggestions,
envoyez un email à notre équipe de design, designer@nzxt.
com. Merci d'avoir acheté ce produit de NZXT. Pour plus
d'informations sur NZXT, visitez notre site Web. Site Web de
NZXT : NZXT.com
KUNDENDIENST UND SERVICE
Falls Fragen oder Probleme bezüglich Ihres NZXT-Produktes
auftreten, wenden Sie sich bitte mit einer detaillierten
Problembeschreibung und Ihrem Kaufbeleg an service@nzxt.
com.
Ersatzteile können Sie unter nzxt.com/customer-support
anfragen. Kommentare und Anregungen senden Sie bitte per
designer@nzxt.com an unser Designteam. Vielen Dank, dass
Sie ein NZXT-Produkt erworben haben. Weitere Informationen
über NZXT erhalten Sie im Internet. NZXT-Webseite: NZXT.
com
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4.2 SUPPORT AND SERVICE
ASSISTENZA E SERVIZIO
In caso di dubbi o problemi con il prodotto NZXT acquistato, non
esitate a contattarci utilizzando il nostro sistema di assistenza.
nzxt.com/customer-support
Includere una spiegazione dettagliata del problema e la prova di
acquisto. Per commenti e suggerimenti, siete pregati di inviare un
messaggio al nostro team di progettisti, all'indirizzo: designer@
nzxt.com. Infine, vogliamo ringraziarvi del vostro supporto con
l'acquisto di questo prodotto. Per altre informazioni su NZXT,
visitate il nostro sito. Sito NZXT: NZXT.com
ASSISTÊNCIA E MANUTENÇÃO
Caso tenha questões ou problemas com o produto NZXT
adquirido, não hesite em contactar-nos através do endereço
service@nzxt.com fornecendo a explicação detalhada do seu
problema e a prova de compra. Poderá solicitar peças de
substituição através do endereço
nzxt.com/customer-support. Para comentários e sugestões,
contacte a nossa equipa de design através do endereço de e-mail,
designer@nzxt.com. Obrigado por ter adquirido um produto
NZXT. Para mais informações acerca da NZXT, visite-nos online.
Web site da NZXT: NZXT.com
СЛУЖБА ПОДДЕРЖКИ И ОБСЛУЖИВАНИЯ
В случае возникновения вопросов или неисправностей в приобретенных
вами продуктах NZXT обращайтесь по адресу: service@nzxt.com с
подробным описанием проблемы и подтверждением покупки. О наличии
запчастей можно узнать, обратившись по адресу:
nzxt.com/customer-support. Замечания и предложения отправляйте
в адрес нашей группы разработчиков: designer@nzxt.com. Благодарим
вас за покупку продукта NZXT. Более подробная информация о компании
NZXT представлена на наших веб-сайтах. Веб-сайт NZXT: NZXT.com
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4.2 SUPPORT AND SERVICE
지원 및 서비스
구입한 NZXT 제품과 관련하여 질문 또는 문제가 있을 경우, 당사의 지원 시스템
(nzxt.com/customer-support)을 사용하여 문의하십시오.
문제를 자세히 기술하고 구매 증빙을 제출하십시오. 의견 또는 제안 사항이
잇을 경우 당사 설계 팀에 designer@nzxt.com으로 이메일을 보내십시오.
마지막으로 이 제품을 구입하여 당사를 응원해 주셔서 감사합니다. NZXT에 대해
자세히 알려면 온라인으로 방문하십시오. NZXT 웹사이트: NZXT.com
NZXT
service@nzxt.com
nzxt.com/customer-support
designer@nzxt.com NZXT
NZXT
NZXT : NZXT.com
支持和服务
如果有任何疑问或者在使用 NZXT 产品的过程中遇到任何问题,欢迎联络
service@nzxt.com,联络时请提供关于问题的详细说明及购买凭证。您可以
向 nzxt.com/customer-support 查询更换部件。如有任何意见或建议,欢
迎致信我们的设计团队,电子邮件地址是 designer@nzxt.com。感谢您购
买 NZXT 产品。有关 NZXT 的更多信息,请造访我们的在线网站。NZXT 网
站：NZXT.com
支援和服務
如果在使用NZXT 產品的過程中有遇到任何問題或疑問，歡迎聯繫 service@
nzxt.com， 並請提供問題的詳細敘述及購買證明。您可以透過 nzxt.com/
customer-support 查詢更換部件。如有任何意見或建議，歡迎來信與設計團
隊聯繫 designer@nzxt.com。最後，感謝您購買 NZXT 產品。有關 NZXT
的更多信息，請訪問我們的網站。NZXT 網站：NZXT.com
/
