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5.2 NZXT GLOBAL WARRANTY POLICY
This NZXT Global Warranty Policy governs the sale of products by NZXT to you.
I. WARRANTY LENGTH
Any replacement product will be covered under warranty for the remainder
of the warranty period or thirty days, whichever is longer. Proof of
purchase is required for warranty service.
II. WHO IS PROTECTED
The Warranty covers only NZXT products purchased by the
original consumer.
NEW NZXT PRODUCT WARRANTY LENGTH FOR PARTS
Computer Cases 2 Years
Temperature Meters 2 Years
Fans 2 Years
Lighting 2 Years
Accessories 2 Years
Kraken M Coolers 3 Years
Headset/Headphone 2 Years
Headset/Headphone Storage 2 Years
USB Microphone 2 Years
Motherboards 3 Years
Power Supply 10 Years
Kraken X/X RGB/Z Coolers 6 Years
Mini ITX Case with PSU, AIO, and Riser Card 3-year warranty on case, riser card, and AIO. 10-year warranty on PSU.
REFURBISHED NZXT PRODUCT WARRANTY LENGTH FOR PARTS
All NZXT Certified Refurbished Products 1 Years
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III. WHAT IS AND IS NOT COVERED
Please note that our warranty is not an unconditional guarantee. If the
product, in NZXT’s reasonable opinion, malfunctions within the warranty
period, NZXT will provide you at its sole discretion with a repaired or
replacement product, either new or refurbished, with a similar function
that is equal or greater in value depending on supply.
Our warranty does not cover the following:
• any product or serial number/warranty sticker modification applied
without permission from NZXT;
• any damage that is not a manufacturing defect;
• damage, deterioration or malfunction resulting from: accident,
abuse, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification or failure to follow instructions
included with the product;
• improper installation, unauthorized alterations or modifications, or repair
or attempted repair by anyone not authorized by NZXT;
• shipping or transport damage (claims must be made with the carrier);
• normal wear and tear.
NZXT does not warrant that this product will meet your requirements. It
is your responsibility to determine the suitability of this product for your
purpose. For NZXT Store orders, we cover two way return shipping for all
exchanges and returns. For all other authorized dealers, NZXT Support
does not cover return shipping and only covers one way shipping from
NZXT back to the end user for exchanges. Two way expedited shipping
is provided for all PSUs covered under the Less Than Three program,
indiscriminate of purchase location, provided the location is an approved
NZXT reseller.
IV. EXCLUSION OF DAMAGES (DISCLAIMER)
NZXT's sole obligation and liability under this warranty is limited to
the repair or replacement of a defective product with either a new or
refurbished product with a similar function that is equal or greater in value
at our option. NZXT shall not, in any event, be liable for any incidental or
consequential damage, including but not limited to damages resulting
from interruption of service and loss of data, business, or for liability in
tort relating to this product or resulting from its use or possession.
5.2 NZXT GLOBAL WARRANTY POLICY
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V. LIMITATIONS OF IMPLIED WARRANTIEST
Here are no other warranties, expressed or implied, including but not
limited to those of merchantability or fitness for a particular purpose. The
duration of implied warranties is limited to the warranty length specified
in Paragraph I.
VI. TO OBTAIN TECHNICAL SUPPORT
If you have already referenced your product owner's manual and still
need help, you may contact us by phone at +1 (800) 228-9395, by email at
service@nzxt.com, or visit the NZXT Support site at
nzxt.com/customer-support.
VII. HOW TO OBTAIN A WARRANTY SERVICE FROM NZXT
To receive a warranty service for your product when purchased directly
from NZXT, you must submit a request via the NZXT Support site outlining
the problem. If a technician deems the product defective or requiring
testing, you will be required to provide a copy of your proof of purchase,
which will enable you to submit a Return Merchandise Authorization
"RMA" request.
Once approved, you`ll receive an RMA number, upon which you will be
asked to ship the defective item back to NZXT with the RMA number
clearly marked or labelled on the package. NZXT recommends that
appropriate measures are taken to safeguard the product from damage
during shipping.
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VIII. APPLICABLE LAW AND ADDITIONAL LEGAL RIGHTS FOR CONSUMERS
This warranty gives you specific legal rights. These conditions are
governed and construed in accordance with the laws of California (with
exception of its conflict of law provisions), and the application of the
United Nations Convention of Contracts for the International Sale of
Goods is expressly excluded. The non-exclusive jurisdiction of the courts
of California is agreed, which means that you may bring a claim to enforce
your consumer protection rights in connection with this Global Warranty
in the country which you have your habitual residence where you may have
additional rights. These rights may vary.
For original consumers who are covered by consumer protection laws or
regulations in their country, state, or province of purchase or, if different,
their country, state, or province of residence, the benefits conferred by
this warranty are in addition to all rights and remedies conveyed by such
consumer protection laws and regulations. To the extent that liability
under such consumer laws can be limited, NZXT’s liability is limited, and
its sole option, to repair or replacement, either new or refurbished, with a
similar function that is equal or greater in value depending on supply.
In the United Kingdom:
• For NZXT products sold to customers in the UK, during the expected
lifespan of your product your legal rights entitle you to the following:
> Up to 30 days: if your goods are faulty, then you can get an immediate refund.
> Up to six months: if your goods can't be repaired or replaced, then you're entitled
to a full refund, in most cases.
> Up to six years: if your goods do not last a reasonable length of time you may be
entitled to some money back.
• If the person seeking to rely on the guarantee is not the original
consumer, the NZXT Warranty will cover the product in relation to that
person provided that they are able to provide proof of the transfer of the
benefit of the guarantee from the original consumer.
• The implied warranties under the Consumer Rights Act 2015 says that
your goods must be as described, fit for all purposes for which such
goods are usually supplied, and of satisfactory quality.
In the EU:
• If you are a consumer and have your habitual residence in the EU, you
additionally enjoy the protection afforded to you by provisions that cannot
be derogated from by agreement by virtue of the law where you have your
habitual residence.
5.2 NZXT GLOBAL WARRANTY POLICY
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