Dell Supported Configurations for Oracle Database 10g R2 for Windows クイックスタートガイド

Dell™ PowerEdge™ Systems

Oracle

®

Database on

Microsoft

®

Windows Server

®

x64

Troubleshooting Guide

Version 4.4

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

____________________

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerVault are trademarks of Dell Inc.;

BroadCom is a registered trademark of BroadCom Corporation; EMC and PowerPath are registered

trademarks of EMC Corporation; Microsoft, Windows, and Windows Server are either trademarks or

registered trademarks of Microsoft Corporation in the United States and/or other countries; Oracle is

a registered trademark of Oracle Corporation and/or its affiliates.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

March 2010 Rev. A02

Contents 3

Contents

1Overview. . . . . . . . . . . . . . . . . . . . . . . . . . 5

Required Documentation for

Deploying the Dell|Oracle Database

. . . . . . . . . . . 5

Terminology Used in This Document. . . . . . . . . . . 6

Getting Help

. . . . . . . . . . . . . . . . . . . . . . . . 6

Dell Support

. . . . . . . . . . . . . . . . . . . . . 6

Oracle Support

. . . . . . . . . . . . . . . . . . . 7

2 Troubleshooting . . . . . . . . . . . . . . . . . . . . 9

Oracle

®

Clusterware Configuration Assistant Fails. . . 9

VIPCA Fails

. . . . . . . . . . . . . . . . . . . . . . . . 10

Oracle Clusterware Installation Procedure Fails

or the Configuration Assistant Fails to Install

. . . . . . 10

Running Oracle Universal Installer (OUI)

. . . . . . 11

Deleting Oracle Services

. . . . . . . . . . . . . . 11

Cleaning the Storage Devices

. . . . . . . . . . . . 12

Oracle 10g R2 10.2.0.4 Installation Issue

on Microsoft Windows Server 2008

. . . . . . . . . . . 15

4 Contents

3 Additional Troubleshooting Issues . . . . 17

4 Oracle Security Patches

and Recommended Patches

. . . . . . . . . . 27

5 Obtaining and Using Open

Source Files

. . . . . . . . . . . . . . . . . . . . . . 29

Overview 5

Overview

This document applies to:

• Oracle

®

Database 10g R2 Enterprise Edition on Microsoft

®

Windows

Server

®

2003 R2 SP2 Enterprise/Standard x64 Edition or Windows

Server 2008 SP2 Enterprise/Standard x64 Edition.

• Oracle Database 10g R2 Standard Edition on Windows Server 2003 R2 SP2

Standard x64 Edition or Windows Server 2008 SP2 Standard x64 Edition.

Required Documentation for Deploying the

Dell|Oracle Database

The required documents for installing the Dell|Oracle Database are:

•

Oracle Database on Microsoft Windows Server x64 Operating System and

Hardware Installation Guide

– Describes the required minimum hardware

and software versions, how to install and configure the operating system,

how to verify the hardware and software configurations, and how to obtain

open source files.

•

Oracle Database on Microsoft Windows Server x64 Storage and Networking

Guide

– Describes how to install and configure the network and the

storage solutions.

•

Oracle Database on Microsoft Windows Server x64 Oracle Database Setup

and Installation Guide

– Describes how to install and configure the

Oracle database.

•

Oracle Database on Microsoft Windows Server x64 Troubleshooting Guide

–

Describes how to troubleshoot and resolve errors encountered during the

installation procedures described in the previous modules.

NOTE: All modules provide information on how to receive technical assistance

from Dell.

6 Overview

Terminology Used in This Document

Throughout this document, the terms logical unit number (LUN) and

virtual disk are used synonymously. The term LUN is commonly used in

a Dell/EMC Fibre Channel storage system environment. The term virtual

disk is commonly used in a Dell™ PowerVault™ SAS (Dell MD3000 and

Dell MD3000i with MD1000 expansion) storage environment.

Getting Help

This section provides information on contacting Dell or Oracle for training,

technical support, white papers, supported configurations, and

general information.

Dell Support

• For detailed information on using your system, see the documentation

that shipped with your system components.

• For white papers, Dell-supported configurations, and general information,

see

dell.com/oracle

.

• For Dell technical support for your hardware and operating system

software and to download the latest updates for your system,

do one of the following:

–See

support.dell.com

.

– Contact Dell technical support.

NOTE: For information on contacting Dell, see the Installation and

Troubleshooting Guide that was shipped with the system components.

• For information on Dell Enterprise Training and Certification,

see

dell.com/training

.

NOTE: This training service may not be offered in all locations.

Overview 7

Oracle Support

• For information about Oracle software, application clusterware training,

and contacting Oracle, see

oracle.com

or the Oracle documentation that

shipped with the system components.

• For information on technical support, downloads, and, other technical

information, see

metalink.oracle.com

.

8 Overview

Troubleshooting 9

Troubleshooting

This section contains information about Oracle Clusterware installation,

resolutions, and workarounds with Windows Server 2008 SP2 x64 Edition on

your Dell system.

Oracle

®

Clusterware Configuration Assistant Fails

The installation of Oracle Clusterware Configuration Assistant fails in the

Configuration Assistants window. To resolve the issue:

1

Open the file:

%ORA_CLUSTERWARE_HOME%\cfgtoollogs\

configToolFailedCommands

where %ORA_CLUSTERWARE_HOME% is the Cluster Ready Service

(CRS) home directory that you created using procedures available in the

Oracle Database on Microsoft Windows Server x64 Oracle Database Setup

and Installation Guide

.

2

Copy and run the first three commands (with the parameters) listed in the

file from the command prompt.

3

To fix the failed Virtual Private IP Configuration Assistant (VIPCA),

follow the steps in “VIPCA Fails” on page 10.

10 Troubleshooting

VIPCA Fails

If the VIPCA fails during the installation of Oracle Clusterware, the following

error message is displayed:

Virtual Private IP Configuration Assistant failed

To work around the issue:

1

Click

Start

and select

Run

.

2

In the

Run

field, type the following and click

OK

:

%SystemDrive%\Oracle\product\<Oracle_DB_Ver>\crs\

bin\vipca

where %SystemDrive% is your local drive and <Oracle_DB_Ver> is your

Oracle Database version that is either 10.2.0 for Oracle 10g or 11.1.0 for

Oracle 11g.

3

Follow the steps in VIPCA by selecting the appropriate public interface,

and specifying the correct Virtual IP (VIP) address to be used.

4

Click

Finish

.

NOTE: This generally occurs if the Public interface is configured with an IP

address in the networks 10.0.0.0/8, 172.16.0.0/16, or 192.168.1.0/24. For more

information, see the Metalink note ID 338924.1 at metalink.oracle.com.

Oracle Clusterware Installation Procedure Fails

or the Configuration Assistant Fails to Install

If the Oracle Clusterware installation procedure fails or the Configuration

Assistant fails to install, you must uninstall Oracle Clusterware.

NOTE: Copy the GUIOraObJman folder to a different location before uninstalling

Clusterware. You can use the utilities in this folder to clean the share disks later.

To uninstall Oracle Clusterware, use the following methods:

• “Running Oracle Universal Installer (OUI)” on page 11

• “Deleting Oracle Services” on page 11

• “Cleaning the Storage Devices” on page 12

Troubleshooting 11

Running Oracle Universal Installer (OUI)

1

On node 1, open Windows Explorer and navigate to the following directory:

%SystemDrive%\Oracle\product\<Oracle_DB_Ver>\crs\

oui\bin\

where %SystemDrive% is your local drive and <Oracle_DB_Ver> is your

Oracle Database version that is either 10.2.0 for Oracle 10g or 11.1.0

for Oracle 11g.

2

Double-click

setup.exe

to launch the OUI.

3

In the

Welcome

window, click

Deinstall Products

.

4

In the

Inventory

window, select

OraCrs10g_home

or

OraCrs11g_home

based on your Oracle Database version and click

Remove

.

5

In the

Confirmation

window, click

Yes

.

If an error message is displayed, click

Cancel

.

6

In the

Welcome

window, click

Cancel

.

7

When prompted, click

Cancel

, and then,

Yes

.

The CRS install locations and different files associated with it are deleted.

Deleting Oracle Services

1

On node 1, launch the

Services

console.

a

Click

Start

and select

Run

.

b

In the

Run

field, type the following:

services.msc

c

Click

OK.

The

Services

window is displayed.

2

Identify and delete any remaining Oracle services.

To delete a service:

a

Click

Start

and select

Run

.

b

In the

Run

field, type

cmd

and click

OK

.

A command prompt window is displayed.

12 Troubleshooting

c

Type the following, and press <Enter>:

sc delete <oracle_service_name>

d

Repeat step c for each additional service that you need to remove.

3

Restart node 1 and log in as the administrator.

4

Restart each of the other nodes and log in as the administrator.

The Oracle services are deleted.

Cleaning the Storage Devices

1

Clean the partitions that will be configured for the OCR registry

(OCRCFG, OCRMIRROCFG) and the voting disks, Votedsk1, Votedsk2,

and Votedsk3.

a

Click

Start

and select

Run

.

b

In the

Run

field, type

cmd

and click

OK

.

A command prompt window is displayed.

c

Type the following and press <Enter>:

%SystemDrive%\Oracle\product\<Oracle_DB_Ver>\

crs\bin\ExportSYMLinks

where %SystemDrive% is your local drive and <Oracle_DB_Ver> is

your Oracle Database version that is either 10.2.0 for Oracle 10g or

11.1.0 for Oracle 11g.

The Oracle Symbolic Link Exporter (ExportSYMLinks) imports the

symbolic links to the

SYMMAP.TBL

file to your current directory.

d

At the command prompt, type the following and press <Enter>:

notepad SYMMAP.TBL

2

Ensure that

OCRCFG

,

OCRMIRRORCFG

,

Votedsk1

,

Votedsk2

, and

Votedsk3

are displayed in the file.

If

OCRCFG

,

OCRMIRRORCFG

,

Votedsk1

,

Votedsk2

, and

Votedsk3

are

not displayed in the file, assign

OCRCFG

,

OCRMIRRORCFG

,

Votedsk1

,

Votedsk2

, and

Votedsk3

to the appropriate disk and save the file.

Troubleshooting 13

Use the Oracle Symbolic Link Importer (ImportSYMLinks) to import the

symbolic links into the assigned storage disks (

OCRCFG

,

OCRMIRRORCFG

,

Votedsk1

,

Votedsk2

, and

Votedsk3

).

At the command prompt, type the following and press <Enter>:

%SystemDrive%\Oracle\product\<Oracle_DB_Ver>\crs\

bin\ImportSYMLinks

where %SystemDrive% is your local drive and <Oracle_DB_Ver> is your

Oracle Database version that is either 10.2.0 for Oracle 10g or 11.1.0 for

Oracle 11g.

3

Using the Oracle Logical Partition Formatter (LogPartFormat), format the

OCRCFG

,

OCRMIRRORCFG

,

Votedsk1

,

Votedsk2

, and

Votedsk3

partitions on both nodes.

At the command prompt, type the following commands and press

<Enter> after each command:

%SystemDrive%\Oracle\product\<Oracle_DB_Ver>\crs\

bin\LogPartFormat\\.\Votedsk1

%SystemDrive%\Oracle\product\<Oracle_DB_Ver>\crs\

bin\LogPartFormat \\.\Votedsk1

where %SystemDrive% is your local drive and <Oracle_DB_Ver> is your

Oracle Database version that is either 10.2.0 for Oracle 10g or 11.1.0 for

Oracle 11g.

The following message is displayed:

Are you sure you want to continue...(Y/N)?

4

Ty p e

y

and press <Enter>, and then launch

Oracle GUI Object Manager

.

At the command prompt, type the following and press <Enter>:

%SystemDrive%\Oracle\product\<Oracle_DB_Ver>\crs\

bin\GUIOracleOBJManager.exe

where %SystemDrive% is your local drive and <Oracle_DB_Ver> is your

Oracle Database version that is either 10.2.0 for Oracle 10g or 11.1.0 for

Oracle 11g.

The

Oracle Object Manager

window is displayed.

14 Troubleshooting

5

Delete the symlinks for the OCR (

OCRCFG

and

OCRMIRRORCFG

)

and the voting disks (

Votedsk1

,

Votedsk2

, and

Votedsk3

).

a

Select

OCRCFG

,

OCRMIRRORCFG

,

Votedsk1

,

Votedsk2

,

and

Votedsk3

.

b

Click

Options

and select

Commit

.

If successful, the

OCRCFG

,

OCRMIRRORCFG

,

Votedsk1

,

Votedsk2

, and

Votedsk3

entries disappear.

c

Click

Options

and select

Exit

to close the

Oracle Object Manager

.

6

Launch the

Computer Management Console

.

a

On the Windows

®

desktop, click

Start

and select

Run

.

b

In the

Run

field, type the following and press <Enter>:

compmgmt.msc

The

Computer Management Console

window is displayed.

7

Delete the ASM or OCFS partitions.

a

In the

Computer Management Console

window, click

Storage

and

select

Disk Management

.

b

Right-click the first partition and select

Delete Logical Drive

.

c

When prompted, click

Yes

.

d

Repeat step b and step c for each remaining partition until all partitions,

including the original extended partition, have been deleted.

8

Restart node 1 and log in as administrator.

9

After you are logged in as administrator on node 1, restart each of the

remaining nodes and log in as administrator.

10

Follow the steps in the “Preparing the Disks for Oracle Clusterware” and

“Removing the Assigned Drive Letters” sections in the

Oracle Database on

Microsoft Windows Server x64 Storage and Networking Guide

to re-create

the logical partitions.

Follow the steps in the “Installing Oracle RAC 10g R2 Using OCFS” or

“Installing Oracle RAC 10g R2 Using ASM” sections in the

Oracle

Database on Microsoft Windows Server x64 Oracle Database Setup and

Installation Guide

.

Troubleshooting 15

Oracle 10g R2 10.2.0.4 Installation Issue on

Microsoft Windows Server 2008

When installing Oracle Cluster Ready Services on Windows Server 2008 x64,

the prerequisite check fails and the following message is displayed:

Security certificates for OCFS and Orafence drivers on

Windows Server 2008 have expired.

To resolve the issue, download and install the latest drivers from

patch 7320726 available

at

metalink.oracle.com

.

To install the new drivers:

1

Replace

%SystemDrive%\system32\drivers\ocfs.sys

with the

ocfs.sys

file

from patch

7320726.

2

Replace

%SystemDrive%\system32\drivers\orafencedrv.sys

with the

orafencedrv.sys

file from patch

7320726

.

3

Reboot the system for

ocfs

and

fence

drivers to take effect.

16 Troubleshooting

Additional Troubleshooting Issues 17

Additional Troubleshooting Issues

Table 3-1 provides resolution for problems that you may encounter while

deploying and using your Microsoft

®

Windows Server

®

2003 or 2008

operating system and Oracle

®

database software.

Table 3-1. Additional Troubleshooting Issues and Resolutions

Category Problem/Symptom Cause Resolution

EMC

®

PowerPath

®

installation

PowerPath

installation fails.

Unknown

installation error.

Reboot the system on which

the PowerPath installation fails.

NIC

Teaming

One of the

BroadCom

®

NICs that was

used in the

NIC teaming

fails or is

disabled.

Due to the

availability of

the second NIC,

the private network

is still active on the

node through the

second NIC.

If this issue is caused by

a Spanning Tree Protocol on

your switch, perform one of

the following procedures:

• Turn off Spanning Tree on

the switch.

• Enable Port Fast Learning

(or equivalent, which may

be called something different

depending on the brand of

switch) on the ports of the

switch to which your teamed

NICs are attached.

• Use Broadcom's LiveLink

feature by right-clicking the

team, choosing

Enable

LiveLink

, and following

the instructions displayed

in the window.

18 Additional Troubleshooting Issues

NIC

Teaming

When the first

NIC is still down

or disabled,

the second

NIC in the

teaming also fails

or is disabled.

This failure causes

the private

network to go down

completely on this

node. The private

IP address on this

node cannot be

pinged.

NOTE: Though the suggested

solutions may fix the issue, a

few implications or issues may

arise from enabling Port Fast

Learning or turning off Spanning

Tree on your switches.

NIC

Teaming

When the second

NIC that failed or

was disabled

becomes enabled,

the private

network of this

node remains

inactive.

A private network

becomes inactive

only if the failed

second NIC

becomes enabled.

If the first failed

NIC becomes

enabled, the

private network

becomes active.

Table 3-1. Additional Troubleshooting Issues and Resolutions (continued)

Category Problem/Symptom Cause Resolution

Additional Troubleshooting Issues 19

Installing

Oracle

Clusterware

During

Clusterware

installation the

following error

message is

displayed:

The specified

nodes are not

clusterable.

The administrative

account or the

account used to

install Oracle has

a blank password

associated with it.

Perform the following steps:

1

Right-click

My Computer

and select

Manage

.

2

In the

Computer

Management

Window in the

left pane, expand

System

Tools and Local Users

,

and then expand

Groups

.

3

Click

Users

in the left pane.

4

In the right pane, right-click

the administrative account

being used to install Oracle

and select

Set Password

. A

warning window is displayed.

5

Ignore the message and click

Proceed

.

6

In the

Set Password

window,

enter the password and

click

OK

.

7

Log off the machine and log

in using the new password.

8

Restart the Clusterware

installation.

Installing

Oracle

Clusterware

The Oracle

Clusterware

installation fails.

The symlinks for

OCRCFG and/or

Votedsk1 are

unavailable.

Perform the following steps:

1

Uninstall Oracle Clusterware

using Oracle Universal

Installer (OUI).

2

Uninstall any remaining

Oracle services.

3

Clean the storage devices.

For more information,

see “Oracle Clusterware

Installation Procedure Fails or

the Configuration Assistant

Fails to Install” on page 10.

The

Configuration

Assistant fails

to install.

One or more storage

devices is not

formatted correctly.

Table 3-1. Additional Troubleshooting Issues and Resolutions (continued)

Category Problem/Symptom Cause Resolution

20 Additional Troubleshooting Issues

Oracle

Clusterware

The cluster

node restarts

with a blue

screen.

The cluster

node cannot

communicate with

the storage disks.

Perform the following steps:

1

Restart the cluster node.

2

During POST, press <F8>.

3

In the

Windows Advanced

Options Menu

window,

select

Safe Mode

.

4

Select the appropriate

operating system.

5

Log on to the system.

6

In the

Desktop

window,

click

OK

.

7

On the Windows desktop,

right-click

My Computer

and select

Manage

.

8

In the

Computer

Management

window,

expand

Services and

Applications

.

9

Click

Services

.

10

Right-click the first Oracle

service and select

Properties

.

11

Click the

Startup

drop-down

menu and record the default

startup type for this service.

Table 3-1. Additional Troubleshooting Issues and Resolutions (continued)

Category Problem/Symptom Cause Resolution

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Dell Supported Configurations for Oracle Database 10g R2 for Windows クイックスタートガイド

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