THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at

controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and

may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be

filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the

transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by

going to our website:

• If you are an Individual Home Consumer, go to

If you do not have Internet access, please call Dell at 1-800-326-9463.

If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days

after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought

reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a

refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and

handling charges shown on your invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise

prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement

may contain different terms for the return of products than specified by this policy.

To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization

documentation that may have been included in the original shipment.

The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products

purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software

and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").

Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and

peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third party

manufacturer warranties vary from product to product. Consult your product documentation for specific warranty

information. More information may also be available from the manufacturer or publisher.

Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the

manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which limited

warranty applies to the product you purchased, see the Dell invoice and/or the product documentation that accompanied

your product. Descriptions of Dell's limited warranties are described in preceding sections.

If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you

may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date of

invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling

charges shown on your invoice; you are responsible for those.

To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization

Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging

Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded

the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one

year from the original purchase date. Products for which proper claims are made will, at Dell's option, be repaired or

replaced at Dell's expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts

made by various manufacturers in performing repairs and building replacement products.

This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions

or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.

Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period.

user by Dell.

Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is

given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable

legislation, this Guarantee will be the end user's sole and exclusive remedy against Dell or any of its affiliates, and neither

Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising

from negligence, breach of contract, or howsoever.

Coyancura 2283, Piso 3- Of.302,

Providencia, Santiago - Chile

Carrera 7 #115-33 Oficina 603

Bogota, Colombia

Paseo de la Reforma 2620 - 11° Piso

Col. Lomas Altas

11950 México, D.F.