Neat Pad ユーザーマニュアル

Warranty & Safety Information

192514006603

STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO

THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

IN LIEU OF ANY OTHER REMEDY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER

(INCLUDING NEGLIGENCE, ALL EGED DAMAGE, OR DEFECTIVE GOODS, NO MATTER WHETHER SUCH DEFECTS ARE

DISCOVERABLE OR LATENT), NEAT MAY, AT ITS SOLE AND EXCLUSIVE OPTION AND IN ITS DISCRETION, REPAIR OR REPLACE

YOUR PRODUCT, OR REFUND ITS PURCHASE PRICE. AS NOTED, SOME STATES AND PROVINCES DO NOT ALLOW THE

EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY

NOT APPLY TO YOU.

How the Law Applies

This warranty gives you speciﬁc legal rights, and you may also have other rights, which vary from state to state and province

to province. This warranty applies to the greatest extent permited by applicable law.

General

No employee or agent of Neat may modify this warranty. If any term of this warranty is found to be unenforceable, that term

will be severed from this warranty and all other terms will remain in efect. This warranty applies to the maximum extent not

prohibited by law.

Changes to Warranty

This warranty may change without notice, but any change will not afect your original warranty. Check .neat.no for the

most current version.

LIMITED WARRANTY

UNITED STATES AND CANADA

BY USING THIS PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY. BEFORE USING THIS PRODUCT,

PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE

PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT IN ITS ORIGINAL CONDITION

(NEW/UNOPENED) FOR A REFUND TO THE MANUFACTURER.

How Long This Warranty Lasts

Neaframe Limited (“Neat”) warrants the product on the terms set forth below for one (1) year from the date of original

purchase, unless you have purchased extended warranty coverage, in which case the warranty will last for the period

speciﬁed with the extended warranty as demonstrated by the receipt or invoice.

What This Warranty Covers

Neat warrants that this product will be reasonably free of defects in materials and workmanship when the product is used for

its intended purposes in accordance with Neat’s electronic and/or printed user guides and manuals. Except where restricted

by law, this warranty applies only to the original purchaser of a new product. The product must also be in the country where it

was purchased at the time of warranty service.

What This Warranty Does Not Cover

This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation; (d) improper voltage s

upply or power surges; (e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer misuse, modiﬁcations or

adjustments; (i) installation, set-up, or repairs atempted by anyone other than by an authorized service center; (j) products

with unreadable or removed serial numbers; (k) products requiring routine maintenance; or (l) products sold “AS IS”,

“CLEARANCE”, “FACTORY RECERTIFIED”, or by non-authorized retailers or resellers.

Responsibilities

If Neat determines that a product is covered by this warranty, Neat will (at its option) repair or replace it or refund the

purchase price to you. There will be no charge for parts or labor during the warranty period. Replacement parts may be new

or recertiﬁed at Neat’s option and sole discretion.

Replacement parts and labor are warranted for the remaining portion of the original warranty or for ninety (90) days from

warranty service, whichever is longer.

How to Get Warranty Service

You may visit .neat.no for additional help and troubleshooting or you can email [email protected] for assistance. If you

need warranty service, you must obtain a pre-authorization prior to sending your product to the service center. The

pre-authorization can be secured through the website at .neat.no. You will be required to supply proof of purchase or a

copy of proof of purchase to show that the product is within the warranty period. When you return a product to our service

center, the product must be shipped in its original packaging or in packaging that afords an equal degree of protection. Neat

is not responsible for transportation costs to the service center but will cover return shipping to you.

ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE DELETED IN THE COURSE ALL SHIP-IN

WARRANTY SERVICE.

Your product will be restored to its original state. You will be responsible for restoring all applicable user data and downloaded

applications. Recovery and reinstallation of user data and downloaded applications is not covered under this warranty. In

order to protect your personal information, Neat recommends that you clear all personal information from the product before

it is serviced, regardless of the servicer.

What to Do If You Are Not Satisﬁed With Service

If you feel Neat has not met its obligations under this warranty, you may atempt to resolve the issue informally with Neat. If

you are unable to resolve the issue informally and wish to ﬁle a formal claim against Neat, and if you are a resident of the

United States, you must submit your claim to binding arbitration according to the procedures described below, unless an

exception applies. Submiting a claim to binding arbitration means that you do not have the right to have your claim heard by a

judge or jury. Instead your claim will be heard by a neutral arbitrator.

Exclusions and Limitations

THERE ARE NO EXPRESS WARRANTIES RELATING TO THE PRODUCT OTHER THAN THOSE DESCRIBED ABOVE. TO THE EXTENT

PERMITTED BY APPLICABLE LAW, NEAT EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED

WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND LIMITS THE DURATION OF ANY

APPLICABLE IMPLIED WARRANTIES TO THE WARRANTY PERIOD SET FORTH ABOVE. SOME STATES AND PROVINCES DO NOT

ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE DURATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY

NOT APPLY TO YOU.

NEAT WILL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE

OR LOST PROFITS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF NEAT HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME

LIMITED WARRANTY

UNITED STATES AND CANADA

BY USING THIS PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY. BEFORE USING THIS PRODUCT,

PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE

PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT IN ITS ORIGINAL CONDITION

(NEW/UNOPENED) FOR A REFUND TO THE MANUFACTURER.

How Long This Warranty Lasts

Neaframe Limited (“Neat”) warrants the product on the terms set forth below for one (1) year from the date of original

purchase, unless you have purchased extended warranty coverage, in which case the warranty will last for the period

speciﬁed with the extended warranty as demonstrated by the receipt or invoice.

What This Warranty Covers

Neat warrants that this product will be reasonably free of defects in materials and workmanship when the product is used for

its intended purposes in accordance with Neat’s electronic and/or printed user guides and manuals. Except where restricted

by law, this warranty applies only to the original purchaser of a new product. The product must also be in the country where it

was purchased at the time of warranty service.

What This Warranty Does Not Cover

This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation; (d) improper voltage s

upply or power surges; (e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer misuse, modiﬁcations or

adjustments; (i) installation, set-up, or repairs atempted by anyone other than by an authorized service center; (j) products

with unreadable or removed serial numbers; (k) products requiring routine maintenance; or (l) products sold “AS IS”,

“CLEARANCE”, “FACTORY RECERTIFIED”, or by non-authorized retailers or resellers.

Responsibilities

If Neat determines that a product is covered by this warranty, Neat will (at its option) repair or replace it or refund the

purchase price to you. There will be no charge for parts or labor during the warranty period. Replacement parts may be new

or recertiﬁed at Neat’s option and sole discretion.

Replacement parts and labor are warranted for the remaining portion of the original warranty or for ninety (90) days from

warranty service, whichever is longer.

How to Get Warranty Service

You may visit .neat.no for additional help and troubleshooting or you can email [email protected] for assistance. If you

need warranty service, you must obtain a pre-authorization prior to sending your product to the service center. The

pre-authorization can be secured through the website at .neat.no. You will be required to supply proof of purchase or a

copy of proof of purchase to show that the product is within the warranty period. When you return a product to our service

center, the product must be shipped in its original packaging or in packaging that afords an equal degree of protection. Neat

is not responsible for transportation costs to the service center but will cover return shipping to you.

ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE DELETED IN THE COURSE ALL SHIP-IN

WARRANTY SERVICE.

Your product will be restored to its original state. You will be responsible for restoring all applicable user data and downloaded

applications. Recovery and reinstallation of user data and downloaded applications is not covered under this warranty. In

order to protect your personal information, Neat recommends that you clear all personal information from the product before

it is serviced, regardless of the servicer.

What to Do If You Are Not Satisﬁed With Service

If you feel Neat has not met its obligations under this warranty, you may atempt to resolve the issue informally with Neat. If

you are unable to resolve the issue informally and wish to ﬁle a formal claim against Neat, and if you are a resident of the

United States, you must submit your claim to binding arbitration according to the procedures described below, unless an

exception applies. Submiting a claim to binding arbitration means that you do not have the right to have your claim heard by a

judge or jury. Instead your claim will be heard by a neutral arbitrator.

Exclusions and Limitations

THERE ARE NO EXPRESS WARRANTIES RELATING TO THE PRODUCT OTHER THAN THOSE DESCRIBED ABOVE. TO THE EXTENT

PERMITTED BY APPLICABLE LAW, NEAT EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED

WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND LIMITS THE DURATION OF ANY

APPLICABLE IMPLIED WARRANTIES TO THE WARRANTY PERIOD SET FORTH ABOVE. SOME STATES AND PROVINCES DO NOT

ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE DURATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY

NOT APPLY TO YOU.

NEAT WILL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE

OR LOST PROFITS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF NEAT HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME

STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO

THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

IN LIEU OF ANY OTHER REMEDY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER

(INCLUDING NEGLIGENCE, ALL EGED DAMAGE, OR DEFECTIVE GOODS, NO MATTER WHETHER SUCH DEFECTS ARE

DISCOVERABLE OR LATENT), NEAT MAY, AT ITS SOLE AND EXCLUSIVE OPTION AND IN ITS DISCRETION, REPAIR OR REPLACE

YOUR PRODUCT, OR REFUND ITS PURCHASE PRICE. AS NOTED, SOME STATES AND PROVINCES DO NOT ALLOW THE

EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY

NOT APPLY TO YOU.

How the Law Applies

This warranty gives you speciﬁc legal rights, and you may also have other rights, which vary from state to state and province

to province. This warranty applies to the greatest extent permited by applicable law.

General

No employee or agent of Neat may modify this warranty. If any term of this warranty is found to be unenforceable, that term

will be severed from this warranty and all other terms will remain in efect. This warranty applies to the maximum extent not

prohibited by law.

Changes to Warranty

This warranty may change without notice, but any change will not afect your original warranty. Check .neat.no for the

most current version.

LEGAL & COMPLIANCE

Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)

UNLESS YOU HAVE HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY OR CLAIM RELATING IN ANY WAY TO YOUR

PRODUCT, INCLUDING ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THE WARRANTY, A BREACH OF THE

WARRANTY, OR THE PRODUCT’S SALE, CONDITION OR PERFORMANCE, WILL BE SUBJECT TO BINDING ARBITRATION under

the Federal Arbitration Act (“FAA”). This includes claims based on contract, tort, equity, statute, or otherwise, as well as claims

regarding the scope and enforceability of this provision. A single Arbitrator shall decide all claims and shall render a ﬁnal,

writen decision. You may choose the American Arbitration Association (“AAA”), Judicial Arbitration and Mediation Service

(“JAMS”), or other similar arbitration service provider acceptable to Neat to administer the arbitration. Consistent with the

FAA, the appropriate AAA rules, JAMS rules, or other service provider rules shall apply, as determined by the Arbitrator. For

AAA and JAMS, these rules are found at .adr.org and .jamsadr.com. However, at the election of any party, a court of

competent jurisdiction may adjudicate any request for injunctive relief, but all other claims will ﬁrst be decided by arbitration

under this Agreement. This arbitration provision may be severed or modiﬁed if necessary, to render it enforceable.

Each party to the arbitration shall pay his, her, or its own fees and costs of arbitration. If you cannot aford your arbitration fees

and costs, you may apply for a waiver under the relevant rules.

The dispute will be governed by the laws of the state or territory in which you resided at the time of your purchase (if in the

United States). The place of arbitration will be New York, New York or such other location as may be agreed to by the parties

to the arbitration. The arbitrator will have no authority to award punitive or other damages not measured by the prevailing

party’s actual damages, except as may be required by statute. The arbitrator will not award consequential damages, and any

award will be limited to monetary damages. Judgment on the award rendered by the arbitrator will be binding and ﬁnal, except

for any right of appeal provided by the Federal Arbitration Act and may be entered in any court having jurisdiction. Except as

may be required by law, neither you nor an arbitrator may disclose the existence, content, or results of any arbitration under

this warranty without the prior writen consent of you and Neat.

ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL

BASIS. AND YOU AGREE THAT NO PARTY WILL HAVE THE RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED AS A

CLASS ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE

CAPACITY ON BEHALF OF A CLASS OF INDIVIDUALS OR CONSUMERS. NO ARBITRATION OR PROCEEDING WILL BE JOINED,

CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF

ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.

IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, THEN: (1) you

must notify in writing within sixty (60) days of the date that you purchased the product; (2) your writen notiﬁcation must be

mailed to Neat at 110 E nd St, Ste 810 New York, NY , Atn: Legal Department; and (3) your writen notiﬁcation must

include (a) your name, (b) your address, (c) the date you purchased the product, and (d) a clear statement that you wish to

opt out of the binding arbitration agreement and class action waiver.

FCC Compliance Information

Caution

In accordance with the FCC’s Part 15 regulations, changes or modiﬁcations not expressly approved by Neat could void your

authority to operate the equipment.

FCC Warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is

operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the user manual(s) or setup instructions posted on .neat.no, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference

in which case the user will be required to correct the interference at user expense.

Any changes or modiﬁcations not expressly approved by the party responsible for compliance could void the authority to

operate equipment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or

transmiter. End-users and installers must be provided with antenna installation instructions and transmiter operating

conditions for satisfying RF exposure compliance. For product available in the USA/Canada market, only channel 1~11 can be

operated. Selection of other channels is not possible.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should

be installed and operated with minimum distance 20cm between the radiator & your body.

EMC Class A declaration

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may

be required to take adequate measures to resolve the interference.

FCC Compliance Statement:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may

not cause harmful interference, and (2) this device must accept any interference received, including interference that may

cause undesired operation.

Industry Canada statement

CAN ICES- (A)/NMB-(A)

This Device complies with Industry Canada License exempt RSS standard(s). Operation is subject to the following two

conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including

interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.

L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage ; (2) l’appareil doit

accepter tout brouillage radio électrique subi, même si le brouillage est susceptible d’en comprometre le fonctionnement.

This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmiter.

Cet appareil et son antenne (s) ne doivent pas être situés ou fonctionner en conjonction avec une autre antenne ou émeteur.

(i)

the device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful

interference to co-channel mobile satellite systems;

(ii)

for devices with detachable antenna(s), the maximum antenna gain permited for devices in the bands 5250-5350

MHz and 5470-5725 MHz shall be such that the equipment still complies with the e.i.r.p. limit;

(iii)

for devices with detachable antenna(s), the maximum antenna gain permited for devices in the band 5725-5850 MHz

shall be such that the equipment still complies with the e.i.r.p. limits speciﬁed for point-to-point and

non-point-to-point operation as appropriate; and

(iv)

the worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in

Section 6.2.2(3) shall be clearly indicated.

Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands

5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

(i)

l'appareil pour fonctionner dans la bande 5150-5250 MHz est réservé à une utilisation en intérieur aﬁn de réduire les

risques d'interférences nuisibles à la co-canal systèmes mobiles par satellite;

(ii)

pour les appareils avec antenne (s) détachable, le gain d'antenne maximal autorisé pour les appareils dans les bandes

5250-5350 MHz et 5470-5725 MHz doit être telle que l'équipement satisfait encore la pire limite;

(iii)

pour les appareils avec antenne (s) détachable, le gain d'antenne maximal autorisé pour les appareils dans la bande

5725-5850 MHz doit être telle que l'équipement satisfait encore la pire limites spéciﬁées pour le point-à-point et non

point-à-point, le cas échéant; opération et

(iv)

l'angle d'inclinaison du pire (s) nécessaire pour rester conforme à la pire exigence de masque d'élévation énoncées

dans la section 6.2.2 (3) doit être clairement indiqué.

Devraient également être informés les utilisateurs que les radars à haute puissance sont désignés comme utilisateurs

principaux (c.-à-utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient

provoquer des interférences et / ou endommager les appareils LE-LAN.

Exposure statement

This equipment should be installed and operated with a minimum distance of 20 centimeters / 8 inches between the antenna

and your body. Users must follow the speciﬁc operating instructions for satisfying RF exposure compliance.

Cet équipement doit être installé et utilisé avec une distance minimale de 20 centimètres entre l’antenne et votre corps. Les

utilisateurs doivent suivre les instructions d'utilisation spéciﬁques pour satisfaire à la conformité en matière d'exposition aux

RF.

CE Claim

•

Directive 2014/35/EU (Low-Voltage Directive)

•

Directive 2014/30/EU (EMC Directive) - Class A

•

Directive 2014/53/EU (Radio Equipment Directive)

•

Directive 2011/65/EU (RoHS)

•

Directive 2012/19/EU (WEEE)

This equipment is compliant with Class A or EN. In a residential environment this equipment may cause radio

interface.

Our EU Declaration of conformity can be found on .neat.no under Company.

The rated limits of frequency bands and transmission power (radiated and/or conduct) applicable to this radio equipment are

as follows:

Wi-Fi 2.G:

Wi-Fi 2400-2483.5 Mhz: < 20 dBm (EIRP) (for 2.G Product only)

Wi-Fi G:

5150-5350 MHz: < 23 dBm (EIRP)

5250-5350 MHz: < 23 dBm (EIRP)

5470-5725 MHz: < 23 dBm (EIRP)

The WLAN feature of this device is restricted to indoor use when operating in the frequency range between 5150 and

5350 MHz.

National Restrictions

Wireless products comply with the requirement of Article 10(2) of the RED as they can be operated in at least one Member

State as examined. The product also complies with Article 10(10) as it has no restrictions on puting into service in all EU

Member States.

Maximum Permissible Exposure (MPE): Ensure that at least 20cm separation distance is maintained between the wireless

device and the body of the user.

Canada G Disclosure

(Band 1 )

The device for the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel

mobile satellite systems.

Bande 1

L’appareil pour la bande 5150-5250 MHz est destiné uniquement à une utilisation en intérieur aﬁn de réduire le risque de

brouillage préjudiciable causé par les systèmes de télécommunication par satellite mobiles dans le même canal.

Band 4

The maximum antenna gain permiting (for devices in the 5725-5825 MHz band) to comply with the E.I.R.P. limits speciﬁed for

point-to-point and non-point-to-point operation as appropriate.

Bande 4

Le gain d’antenne maximal permetant (pour les appareils de la bande 5725-5825 MHz) de se conformer à la norme E.I.R.P.

limites spéciﬁées pour un fonctionnement point à point et non point à point, selon le cas.