WaxJet® 400/410 3D
Industrial grade 3D printer 工业级3D打印机
User Guide
Note: Please read this User Guide carefully before operating the product.Please keep this Guide properly for future reference.
用户使用说明书
SZ07-CN/EN-A05 WaxJet® 400/410
This guide is only applicable to FLASHFORGE WaxJet® 400/410 3D printer
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Content
Preface
Introduction
Important Safety Information
Chapter 1 3D Printing Technology
1.1 3D printing process
1.1.1 Get 3D printing files
1.1.2 Slice 3D printing files
1.1.3 Start 3D printing
1.2 The basic process of 3D printing
Chapter 2 Machine Introduction
2.1 Machine introduction
2.1.1 Machine view
2.1.2 Machine front view
2.1.3 Machine side view
2.1.4 Machine back view
2.2 Accessories
2.3 Features
2.4 Applications
2.5 Term
2.6 Parameters
Chapter 3 Machine settings
3.1 Start the machine
3.2 Clean up the waste materials
3.3 Installation of materials
3.4 Removal of materials
3.5 Removal and installation of build plate
3.6 Identification of machine
3.7 Internet connection
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Chapter 4 User interface
4.1 Print status interface
4.2 Material info interface
4.3 Printing list interface
4.4 Tools interface
4.5 Setting interface
Chapter 5 WaxJetPrint Introduction
Chapter 6 Printing process
Chapter 7 After-processing Guid
7.1 Support removal
7.2 Clean up build plate
Chapter 8 Maintenance
Chapter 9 Troubleshooting
9.1 Shrink compensation
9.2 Layout Guide for Models
9.3 Printhead Maintenance
9.4 Printer failure recovery
9.5 Model quality problem recovery
Chapter 10 After-sales Service Policy
Chapter 11 Help and Support
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Content
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Preface
Note:
Dear Flashforge users，
Thanks for your choice of Flashforge products and thanks
for your supports for Flashforge.
The Flashforge 3D printers are of high quality and
excellent performance. Even if you are familiar with earlier
FlashForge machines or 3D printing technology, we still
recommend that please read this guide, as there is lots of
important information about the WaxJet 400/410 series for
you to get a better 3D experience. The entire Flashforge team
is always ready to provide you with the best quality service.
If the issues that are not covered by this guide while using the
printer, please contact FlashForge's customer support.
Please visit the FlashForge website for contact information:
printer before contacting after-service team.(see "Firmware
version" on page 23) and hardware serial number (see
"Identify Printer" on page 16).
Each device must be tested before leaving factory. If
there are some residues in nozzles or some tiny
scratches on the build plate, it is normal and won’t
affect the printing quality.
Introduction
The WaxJetPrint software is constantly being updated and
screenshots in the user guide are for reference only. The
FlashForge WaxJet® 400/410 3D Printer User Guide contains the
information needed for you to set up and use this device.
This User Guide including the following parts: Preface,
Introduction and After-sale service.
The Preface section includes resource acquisition channel,
the overall framework of the manual, and the problems that
should be paid attention to while printing.
The introduction section contains the overview of 3D
printing technology, equipment introduction, unpacking and
installation of equipment, software installation and use.
After-sale section contains the user how to get the support
and help.
Note
· Please read 《Flashforge WaxJet® 400/410
Industrial 3D printer User Guide》before opera-
tion.
· The WaxJetPrint software is constantly being
updated and screenshots in the user guide are for
reference only.
The service
If there are some software issues that are not covered by this
guide, contact FlashForge's Customer Support.
Please visit the FlashForge website for contact information:
printer before contacting after-service team.(see "Firmware
version" on page 23) and hardware serial number (see
"Identify Printer" on page 16).
Software support
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Hot surface danger:
There is a hot surface around this sign or behind
the access port. Avoid touch. Hot surfaces can
before touching. The access port is for mainte-
service personnel or well-trained maintenance
personnel.
Please make sure to read the following Safety guidelines carefully
Safety Symbols and Definitions General
Important Safety Information
Keep fingers away from sharp objects:
Hand involvement warning:
There is a danger of gears or moving parts near
this sign or behind the access port. The access
port is for maintenance only, It can be opened
maintenance personnel.
Wear gloves:
Please wear suitable gloves as needed. wear
heat-resistant gloves when contacting hot
surfaces to avoid burns.
Wear glasses:
In the case of possible leakage or splashing of
structural materials, protective glasses with side
shields should be worn to protect the eyes.
Risk of electric shock:
There will be high voltage near this sign or
behind the access port. High Voltage Association
port is for maintenance only, It can be opened
maintenance personnel.
Note:
Used to prompt important information rather
than critical information.
Read and follow all 3D printer system instructions. The
printer should only be operated by professionals.
Please follow all safety rules and pay attention to all
precautions in this guide and warning.
Do not try to open the top cover during printing.
Do not use any materials before viewing the globally
harmonized standard/safety data sheet (GHS/SDS).
user’s routine maintenance program documentation,
except for trained professionals.
FlashForge maintenance training can perform tasks that
to complete.
Do not ignore the warning signs issued during the mainte-
nance operation of the 3D printer system. If an error
message is displayed on the user interface of the 3D printer
system, please refer to the "Troubleshooting " in this guide
before resuming operation.
Improper use of the 3D printer system can cause personal
When operating the machine, please follow the following
safety guidelines:
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It is the necessary and importance for the machine
equipments to ground.do not modify the plug of the
plugs will inevitably increase the risk of leakage).
Do not expose the machine to humidity or hot sun. (Wet
environment will increase the risk of leakage/exposure will
accelerate the aging of plastic parts).
Do not abuse the power cable, and be sure to use the
power cable provided by Flashforge.
Bundle the power cable and communication cable at the
back of the printer neatly to avoid tripping.
Do not use the machine during thunderstorms.
If you do not use the machine for a long time, please turn
Electrical
Do not touch the printhead and build plate while the
printer is running.
are easy to get involved in the printer when operating the
machine.
Do not operate the printer after drinking or taking
medicine.
Do not touch the parts with electric shock warning signs to
avoid electric shock and burning. Never try to measure the
voltage value.
Do not touch the parts with warning signs of danger on hot
surface to avoid scalding.
Wash the skin with cold water immediately if it comes into
Flush your eyes with plenty of water for at least 15 minutes
after eye contact. If symptoms persist, please seek
professional medical advice immediately.
It is not recommended to wear contact lenses when
handling liquid materials. If the liquid splashes into the
eyes while wearing contact lenses, wash your eyes with
Under normal operation, the material will not enter the
ventilated areas to avoid inhalation of smoke. If accidental-
ly inhaled smoke, transfer the person who inhales smoke to
-
tion or cardiopulmonary resuscitation (CPR) shall be
performed if necessary. In case of dyspnea, a constant
supply of oxygen is required and please seek medical
advice immediately.
The possibility of intake is very low. Please drink plenty of
water and seek medical advice immediately if intake by
mistake. Do not induce vomiting.
Safety precautions for personal operation
Precautions
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The WaxtJet400 materials can be handled or disposed of in
the same way as standard household wax products. The
material shall not be used in situations that violate the
intent of the material application such as medical
transplantation, food or beverage processing.
When you receive the material, check the appearance of
the cardboard box. If a leak is observed, do not open the
box and call the FlashForge technical support hotline.
checked before each use. If the material box has reached
FlashForge technical support can help resolve issues
should be stored in a storage cabinet that is close to the
printer and easy to access. Storage cabinets are recom-
mended to prevent long-term exposure of components and
materials to external UV light sources, such as sunlight,
overhead lighting or other UV light sources. The material
maximum of 35°C (95°F). FFWJ1100 structural materials
should be stored away from strong oxidants such as
hydrogen peroxide, bromine or chromic acid.
It is very important not to tilt the material box containing
the remaining material. Otherwise, the material will seep
into the exhaust hole and cause blockage. This will cause
damage to the material cassette and hinder subsequent
printing. Place the material box containing the remaining
materials in the base of the material box vertically for
storage, and tighten the bottle cap.
There are no regulatory requirements for supporting
waste. Please contact your local waste recycling service
provider to obtain waste disposal requirements. (The local
environmental regulatory agency can provide a list of
Standard/Safety Data Sheet) of the relevant materials
should be provided to the waste recycling service provider.
For SDS information on structure and support materials,
please contact your local machine dealer.
FlashForge has no responsibility or obligation for the
correct disposal of structural materials. The user is solely
responsible for the correct disposal of structural materials.
Please refer to the Safety Data Sheet (SDS) provided by the
manufacturer for the disposal method of isopropyl ethanol
(IPA) waste.
Material handling and safety
Expiration date
Enviroment
Temperature
The highest storage
environment
FFWJ1100(part)
WaxJet® 400/410
5 years
5 years
Cool and dry area with good ventilation
16°C-27°C
35°C
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WaxJet® 400/410 series printers are for indoor use only.
The equipment needs to be placed in a dry and ventilated
environment. Leave at least 60cm between the machine and
the back wall, at least 100cm of space on both sides of the
machine (machine maintenance space), and at least 120cm
in front of the printer to open the material chamber. The
Each machine shall be separately introduced from the
master switch, and each machine shall be equipped with a
40A air switch and a 3-hole 25A socket. Six square power
wires are recommended.
Every printer needs ground connections, which protects
format and submit it via the network.WaxJet client software
can be installed on selected user workstations to facilitate
print queues.
The WaxJet® 400/410 series printing system needs to be
from the workstation to the printer.
Please set up and start the installed TCP / IP network. The
RJ45 Ethernet network connection must be installed, tested
and operated at the receipt location for each printer to
come. DHCP or an assigned static IP address is also allowed.
The DHCP server can automatically generate the IP address;
or, the network administrator can assign a permanent IP
address to each printer that is to be connected to the
network.
The operating temperature of the system should be in the
range of 18°C to 24°C (59°F to 86°F), and the maximum
temperature must not exceed 28°C (82°F). The relative
humidity should be in the range of 30% to 70% (non-con-
densing).
The facility air-conditioning system of the printer operating
environment should have a heat dissipation capacity of 2.0
sure that any air-conditioning outlets do not directly face the
3D printer system. It is recommended to place the machine
in a room with four times air changes per hour.
The storage temperature of the system should be in the
range of 0°C to 35°C (32°F to 95°F), and the relative humidity
range should be 20% to 90% (non-condensing).
The 3D printer system is equipped with a build chamber with
built-in lighting and a display panel. It is necessary to
provide lighting for regular areas when operating and
maintaining the system. Therefore, for indoor lighting,
options.Do not place the printer near windows that can be
exposed to sunlight.
The altitude should not exceed 2000 meters (6561.68 feet).
Machine placement requirements
quality or incompatible consumables can easily cause
Printhead blockage and Printhead damage.
Do not copy or print any items that are prohibited by law.
According to local laws, it is generally illegal to copy or
print the following items:
1. Guns
2. Copy works protected by copyright. Some copyrighted
will be regarded as improper use. An artistic work is
equivalent to a copyrighted work.
The above list is for reference only and does not include all
the content. The Flashforge is not responsible for its
completeness and accuracy. If you have questions about
the legality of copying or printing certain items, please
consult legal counsel.
from FlashForge.
guide.The Flashforge will not be responsible for any safety
of the printer. No one is allowed to modify or translate this
guide without the permission of Flashforge. This user guide
is protected by copyright and Flashforge reserves its right
Legal Notice
Do not leave the running equipment for a long time.
yourself.
Please operate the equipment in a ventilated environment.
Do not use this device to conduct illegal and criminal
activities.
Do not use this equipment to make food storage products.
Do not use this equipment to make electrical products.
Do not put the printed model in the mouth.
Do not use brute force to remove the printed model.
and dust when working. (The high temperature generated
by equipment operation may react with dust, liquid, and
Children and untrained personnel should not operate the
equipment alone.
Machine use guide
Material Requirements
Project prohibited by law
Legal Notice
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1.1.1 Get 3D printing files
Chapter 1 3D Printing Technology
1.1 3D printing process 1.2 The basic process of 3D printing
are formed by stacking the material layer by layer.
Preparation for first printing
3D printing includes 3 steps: obtain the model, edit the
model and print the model.
For the time being, there are the following three ways to
obtain the model:
① 3D Modeling：
You can choose the 3D modeling software from the
mainstream market to design your 3D model on your own.
AutoCAD, Solidworks, Pro-E, SketchUp, Rhino, UG, etc are the
most popular ones. Such 3d modeling methods are suitable
for professional engineers or users who have a certain
knowledge about modeling software. Happy 3D, 3D Tada are
two non-professional modeling software for beginners.
② 3D scanning：
3D scanning is an alternative to 3D modeling. 3D scanners
their geometric data. 3D scanning can also be realized by
installing the corresponding apps on the mobile device.
③ Download from Internet：
Currently, to download 3D models from the websites is the
most popular and convenient way to get them. Registered
users are also allowed to upload their own 3D models on the
websites.
1.1.2 Slice 3D printing files
3D printers. WaxJetPrint is a slicing software independently
developed by Flashforge for WaxJet series products. WaxJet-
Print splits 3D models into various layers and outputs the
network cable and USB disk.
1.1.3 Start 3D printing
the printer and the printer will begin to print layer by layer to
Printing process
Printer Installation
start up the printer > warm up > load the filaments
install the software > start up the software
Software Installation
Daily printing
Printing models
obtain the model file > load the model > edit the model
> set printing parameters > submit printing task
Post-process
Obtain the model > remove the support
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2.1.1 Machine view
Chapter 2 Machine Introduction
2.1 Machine introduction
Right LeftBack
Front Side
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Build
chamber
Power port
Internet port
Touchscreen
USB import
Power Switch
Nameplate
label
Waste material
chamber
Side panel handles
2.1.2 Machine front view
2.1.3 Machine side view
2.1.4 Machine back view
2.2 Accessories
A packed WaxJet ® 400/410 professional printing system with
the following accessories and materials.
Two build plates
(in accessory box)
Two part material
boxes and two
support material
boxes
A network cable
A set of
hexwrenches
An after-sales
service card
A manual
power supply
A box of butyl
rubber gloves
A pack of dust-free
cloth
A USB stick
A scraper knife
xxxxxxxx
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WaxJet® 400/410 3D
Industrial grade 3D printer 工业级3D打印机
User Guide
Note: Please read this User Guide carefully before operating the product.Please keep this Guide properly for future reference.
用户使用说明书
SZ07-CN/EN-A05 WaxJet® 400/410
This guide is only applicable to FLASHFORGE WaxJet® 400/410 3D printer
2.3 Features
2.4 Applications
2.5 Terms
The mass per unit volume of materials in a
Material
density
There are two materials (support material and
part material)) to print a three-dimensional solid
model. Support material is a kind of wax, which
adhere the model to the build plate and used to
support the hanging part model. The part
connected to the build plate via support material
after modelling.
3D printing
technology
Detachable platform for model building. Use the
supporting material to paste the part and the
build plate, and it will be removed from the
printer after printing.
Build plate
The precision of the image, WaxJet® 400/410 uses
the unit of DPI to describe.
Resolution
It is a kind of modeling wax. You must wear
nitrile gloves, lab coats and protective glasses
when handling any material. The materials are
provided to the printhead through umbilical as
needed.
part wax
The temperature at which the solid state and
liquid state of the materials are in equilibrium
under a certain pressure.
Melting
point
The temperature of material softens, which refers
to the temperature at which the amorphous
polymer starts to soften.
Softening
Point
It is used to maintain the printhead.
HMS
Uncured support and/or part materials
produced during the modeling process. When
disposing of any waste, it must wear nitrile
gloves, lab coats and protective goggles.
Waste
material
A casting process via soluble and disposable
materials; an industrial process based on
lost-wax casting.
Investment
casting
A material for wax base: to connect the model
with the build plate, to support the suspended
structure and hollow structure.
Support
wax
be used to solve potential problems that may
produced with the 3D printer system.
Log
output of liquid from the designated hole.
in the surface of the model, thus making the
decoration.
Post-
processing
The left to right direction on build plate.
Micro Piezo
Nozzle
the printing process, so that the size of the
produced model can be closer to the actual size.
Shrink rate
The user interface is located on the left side of the
printer. Use UI to control or check a variety of
materials, printer shutdown, etc. You can also
check some settings in the printer.
User
interface
(UI)
X-axis
The front to back direction on build plate.
Y-axis
The top-down direction on build plate.
Z-axis
(CAD) software, which is used to produce parts.
.stl file
data to 3D printer.
WaxJetPrint
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2.6 Parameters
Feature
Ingredients
Color
Density
Melting point
Softening point
Volume shrink rate
Linear shrink rate
Penetration
Ash
description
condition
SH/T 0588-1994
GB/T 4985-2010
GB/T 14235.3-1993
FFWJ1100
100% wax
Purple
0.76 g/cm3
68°C
63 °C
1.10%
0.70%
9
<0.01%
High precision casting wax
FFMS3100
Support wax
White
0.85 g/cm3
55°C
N/A
N/A
N/A
N/A
N/A
Contact-free soluble support wax
Printer model
Build size
Technology
Printheda
Touchscreen
Resolution
Layer thickness
Printing accuracy
Input file format
Part materials
Support material
Power supply
Equipment size
(unpacking)
Equipment size
(packing)
Weight
E-mail notification
Hard drive capacity
Connection method
Guest operating system
WaxJet® 400
289*218*150mm
Piezoelectric Printhead
10.1’’ colorful LVDS touchscreen
1200x1200x1600 DPI
0.016mm
±0.04mm / 20mm
"FFWJ1100
Net weight: 3.0 kg/bottle (there are two material
chambers per equipment, and support automatic
material change)"
Net weight: 3.6 kg/bottle (there are two material
chambers per equipment, and support automatic
material change)"
1352*775*1600mm
1530*900*1837mm
Packing 630kg; unpacking 480kg
Support
500G
Network 10/100/1000 ethernet interface / USB
interface
Windows 7 / Windows 10 (64bit)
WaxJet® 410
289*218*150mm
Piezoelectric Printhead
10.1’’ colorful LVDS touchscreen
1200x1200x1600 DPI
0.016mm
±0.04mm / 20mm
"FFWJ1100
Net weight: 1.17kg/bottle (there are two material
chambers per equipment, and support automatic
material change)"
"
Net weight: 1.3kg/bottle (there are two material
chambers per equipment, and support automatic
material change)"
1352*775*1600mm
1530*900*1837mm
packing 630kg; unpacking 480kg
Support
500G
Network 10/100/1000 ethernet interface / USB
interface
Windows 7 / Windows 10 (64bit)
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Chapter 3 Machine settings
1. Use pouring ac regulated power supply.
2. Plug in the 25A socket.
Printer start-up steps
3.1 Start the machine
4. Turn on the device power switch in the order in which the
pictures show.
6. If the printer restarts at low temperatures, 4 hours are needed
warm-up, Printer Status in the user interface will show Warm-up.
3. Open the pouring ac regulated power supply and wait for
the voltmeter to show 220V.
Note: the printing file of the model can be uploaded
during warm-up, but printing can only be started after
the printer is completely warmed up and fully
prepared.
2
13
5.When the printer is powered on, it takes about one minute
for the UI to display. When the Flashforge icon appears in one
minute, the screen lights up showing the status of the printer.
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3.2 Clean up the waste materials
1. Please wear rubber glove before open the waste box
chamber
2. Remove the waste box and dispose it by following the local
regulations
3. Check all the remaining waste in the waste box. If neces-
4. Put the waste box back, then close the waste box chamber.
4. Pull up and release the wrench while carrying the material
bottle handle and insert the material bottle into the ink
groove.
5. Insert the material bottle down until you hear the sound of
getting stuck in place, release the release wrench.
6. Turn the bottle cap anti-clockwise until its half to keep the
bottle open.
3.3 Installation of materials
If the material bottle is empty, or to change the new material
bottle, please follow the next steps.
1.Get a new material box and ensure the material type is the
same with the old one.
2. Push the door inward to open.
3. Pull the drawer out .
Note: Check the material type is important before
material installation
Note: It is necessary for preheating before open the
material chamber and material installation
Note: The The MDM drawer is a push/push mecha-
nism. Push to open door , and then push to lock door.
Note: The procedure for installing the support material
bottle is the same as the procedure for installing the
part material bottle. It is important to ensure that hear
the sound from the material cartridge is stuck in the
position, that the material box is filled with material
and keeps open, otherwise the material in the material
bottle will not flow properly from the material bottle
into the Valvetank.
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8. Check the amount of materials in the interface and ensure
the material bottles are ready in the materials chamber
Note: If there is a note in the interface that the
material bottle is empty but it is the wrong note,
please contact the a certified reseller partner or
FlashForge Customer Support. It is recommended that
contact a certified reseller partner first.
3.4 Removal of materials
If the material bottle is empty, or to change the new material
bottle, please follow the next steps.
1. Push the door inward to open.
2. Pull the drawer out.
3. Turn the cap clockwise 1/2 to tighten.
4. Pull up and release the wrench while carrying the material
bottle handle to pull the material bottle out of the material
slot.
5. Dispose of empty boxes in accordance with local laws and
regulations.
6. Wear rubber gloves, protective arms device or laboratory
clothing to protect your arms, use disposable paper towels to
isopropyl ethanol.
Note: Check the material type is important before
material removal
Note: It is necessary for preheating before open the
material chamber and material installation
Note: The MDM drawer is a push/push mechanism.
Push to open door , and then push to lock door.
Note: It is important to wear rubber gloves, protective
arms device or laboratory clothing to protect the arm
from skin before contact with the material. Skin
exposure to materials may cause allergic reactions.
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5. Lift the build plate and remove it
6. Install the new and clean build plate
7. Fasten the pressing nut and rotate the pressing nut counter-
clockwise until it feels the pressing plate is pressing the build
plate.
Note: Always ensure that the build plate is clean and
no dust on both sides to avoid any printing problems.
Also, make sure that the build plate does not cause
damage caused by any object loosing or falling. Metal
objects on the build plate can touch the print extrud-
ers and cause serious damage.
3.5 Removal and installation of build plate
status is in ready mode.
2. Open the building chamber door.
3. Rotate the pressing nut clockwise and loosen the pressing
nut.
4. Press down the pressing plate until the pressing plate is out
of the build plate.
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3.6 Identification of machine
Identify your printer with the following tags:
A
requesting service.
B
FlashForge customer service contact information.
A
B
Note: Both markings are located near the bottom on
the back of the printer and are generally placed near
the printer's power connection. Please offer the
information on these tags when supporting customer
support to confirm your printer.
WaxJet ® 400/410 series printers via the device's Ethernet
network. The RJ45 network connector is located near the
power connection on the back of the printer.
Configure the network
This section is intended to provide instructions when you need
to change your network settings. Within the network page,
Static IP address - You must enter an IP address, a subnet
mask, and a gateway address for the printer. The network
1. Turn on the power of the printer.
setting page.
3.7 Internet connection
Note: A 2-meter network connection cable is provided
in the accessory package. If the cable provided is not
long enough to connect from the printer to the
factory's network connection point, purchase the
appropriate cable by yourself.
Note: When you find that the printer and computer are
not connected properly, first check that the printer is
properly connected to the factory's network connec-
tion point, and then check that the printer and
computer are in the same local area network.
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The user interface contains three sections: the top information bar, the bottom navigation bar, and the middle content area.
Chapter 4 User Interface
the top
information bar
the middle
content area
the bottom
navigation bar
Printer Status Quene
info
Tools Setting
LOGO
Time
Date
The top information bar contains manufacturer information, printer model, time and date display. The bottom navigation contains
the status of the device, material information, print queues, tools and settings. The intermediate content area displays what is
currently contained in the corresponding navigation based on the navigation switch.
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4.1 Print status interface
1
2
1. Tap here to access the device print status interface.
2. Print status: check the status of the printer at any given
time. For information on the various statuses of the printer,
see below:
Ready：the printer is ready to accept printing tasks;
Load build plate：the printer status is ready and wait for
installing a clean build plate;
Printing: the printer is printing now;
Busy: the printer is in maintenance;
Sleep mode: the printer is in a low power state;
Pause: Print is currently paused and can be resumed by
selecting the button;
Completed: The print is currently complete and the part can
be removed from the printer;
Remove the build plate: printing completed; to take down the
build plate from the printer;
Interrupting/Interrupted: Current printing is interrupting
/interrupted;
Warming: The printer is warming up to "ready";
The material box is warming up: the printer material bottle is
tapping the UI icon in the interface when both material bottles
are warmed up at the same time, but printing will only start
when the material cartridge is melted and ready for use;
Waiting for the modeling room to cool down: the printer
waits for the modeling room to cool down before continuing
to print;
Shutdown: The printer is shutting down, and remind the user
Recovery: The printer has failed and is attempting to recover;
Diagnostics: The printer is in diagnostic mode, if needed,
please contact the after-sales service;
Error: The printer is in an error state and needs to make a
service call ;
Materials required: The printer needs more material to print.
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